My Virgin Mobile contact details

How do I update my details?

To change your contact details, sign in to your account.

Changing your details on your Virgin Mobile account

If you’re a Pay Monthly customer with a SIM Only or Classic Plan, or a Pay As You Go customer, you can change your details when you sign in to your account. For more, go to our managing your account for Virgin Mobile page.

If you're a Freestyle customer, you can complete our Change of Details form to let us know your new name or address details. We’ll make the changes to your contact details on your Virgin Mobile account for your minutes, texts and data, and your Freestyle credit agreement within 24 hours of receiving the correct information.

Download our Change of Detail form here

What information do I need to include with the form?

Proof of address

Along with the form, you'll need to send us a copy of one of the following, dated within the last six months:

• Utility bill

• Tenancy / Mortgage agreement

• Council Tax bill

Proof of name change

Then complete the form and attach a copy of:

• A Marriage Certificate

• A current signed passport

• A Civil partnership certificate, or

• A Deed poll documentation

Freestyle Credit Agreement Address

NOTE: If you’re a Freestyle customer, you pay for your loan agreement, your handset and your airtime separately. If you wish to make a card payment towards your credit agreement, your bank account address must be the same as the address on your loan agreement so we can collect your payment.

If you need to update your address details for a Virgin Media Broadband, TV or Phone account go to our moving broadband, TV and phone to a new home page.

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