Our 2020 goal: Support 1 million disabled people with the skills and confidence to get into and stay in work by the end of 2020.
Disabled people are some of the most disadvantaged in Britain – they’re roughly twice as likely to live in poverty as non-disabled adults. The internet and digital technology can be truly liberating for the most disadvantaged people in the UK. But, 20% of disabled adults have never used the internet compared to 8.4% of non-disabled adults. 
Of the 14 million disabled people in the UK, 7.5 million are of working age and 3.6 million of them are of out of work.  The disability employment gap has been stuck at 30% for 10 years.  Disabled people face a number of barriers that prevent them from getting into and staying in work, including employers’ attitudes, inflexible working hours and outdated HR policies.
For the 14 million disabled people in the UK, digital technology and access to the internet can be transformational – providing a voice, enabling people to live independently and unlocking access to education and work. That’s why we want to use digital technology and connectivity to help take away the barriers that prevent disabled people having the same opportunities as everyone else.
We’ve evolved our partnership with Scope, which started in 2015, from a traditional national charity partnership to something more substantial and strategic that can ultimately drive a bigger social impact.
To make sure we drive real progress towards our goal, we have a steering committee in place for our partnership with Scope, with an independent chair, which meets twice a year. Jeff Dodds, our Chief Operating Officer is the executive sponsor for disability at Virgin Media.
To drive progress on our goal, we have three areas of focus:
These are our performance highlights for 2019, the final year of our 2020 Transforming Lives goal. If you are looking for information on our 2019 activity, take a look at the full report.
In 2020 we’ve taken the #WorkWithMe community online, running webinars to maintain the conversation, learning and reflection on disability inclusion between members during UK’s Covid-19’s social distancing measures. We’re investing in a brand new website and defining a new community impact measurement structure so we can better understand the impact of #WorkWithMe. The Support to Work service has gone from strength to strength as a digital service, in part thanks to a well-trained and equipped team who can provide a unique service to disabled jobseekers who want support with their specific employment ambitions online – something that’s especially important while other face-to-face services are unavailable. By the end of the year we’ll have supported 1 million disabled people with the skills and confidence they need to get into and stay in work through the service.
 In order to deliver a transformational employment service we committed to an additional target for one year beyond the 5 in 5 strategy period. This goal is for the end of 2020, all of the other goals come to an end at the end of 2019. Office of National Statistics, Internet users UK: 2018 Report
 DWP Family Resources Survey, 2016/17
 Identified from Scope analysis of the Labour Force Survey 2017