Step 1) Create a distribution list in your Address Book
Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List – add a List Name and your contacts’ names and email addresses > Create List.
Before subscribing people to your distribution list, please:
Step 2) Meet Virgin Media Mail’s standards to email in bulk
To send your bulk emails, Virgin Media Mail must be able to identify you, so always use:
If others use your service to send mail (for example: ISPs), you must have:
Having your bulk email’s ‘From:’ address listed in someone’s Contacts helps your message arrive in their Inbox, so why not ask to be added? You also shouldn’t have delivery problems when they click ‘Not Spam’ to tell Virgin Media Mail they want your message – sometimes our Spam filters flag legitimate messages – or there’s no guarantee your mail will get through.
While Virgin Media Mail can’t accept whitelisting requests from you, bulk senders, you can try to protect your Inbox delivery rate – here’s what will help you avoid being flagged as Spam:
Step 3) Use the ‘Precedence: bulk’ header field and format emails correctly
Type the List Name when choosing who ‘To:’ address your bulk email. But before pressing Send, your message must:
Send a message to more than 500 recipients or a large number of undeliverable emails and your account will be temporarily locked and disabled for up to 24 hours – it’s Virgin Media’s way of stopping abuse and spam. This can also be triggered when unsupported third-party software accesses your account or your entire Virgin Media mail account is downloaded to another mail app.
You can send a message to 100 people on Microsoft Outlook or Apple Mail – Instant Message Access Protocol (IMAP) or Post Office Protocol (POP) email apps.
While composing your message, select the CC button next to your ‘To:’ box to send a copy of your email to several addresses. Or you can hide your recipient’s addresses and names from each other using the BCC option.
To set up your email signature from a desktop/laptop, click on the cogwheel icon and go to > Email then click > Signatures > Add New Signature. From a mobile, click the circular icon in the top right of the screen and select >Settings. Tap the arrow lined up with Email to expand the options then > Signature. Name your signature in the popup widow and write your text, such as your contact information > Save.
To attach a signature to every email automatically, return at any time to Signatures and select the one you want.
• Typos: Check their address was spelt correctly.
• Wrong address: Contact your recipient to confirm their email.
• Technical issues: Perhaps it’s a temporary glitch, if you’ve emailed them fine before you can try again later. Or maybe their address was deleted or inactive.
See the diagnostic code near the top of the bounce message or Delivery Status Notification for the reason your message failed.
If your message is in your Sent Mail folder, check it was addressed to the right email. Or check your Drafts – it could’ve been auto-saved without sending.
Ask your recipient to check their junk mail folders. Not there? Ask if they can try lowering their spam filters as some webmail providers will mark your Virgin Media Mail messages as such, stopping you getting through.
Drag and drop a file from your desktop or laptop to the email window or click the paperclip icon to choose an attachment from your files. For mobile tap Attachments while composing your message and choose from your files.
To delete an attachment, tap the attachment and then the trashcan icon to remove it from your message.
Files can’t be more than 25MB, including the encoding data that Virgin Media Mail adds to all email attachments. Sometimes 22MB to 25MB attachments are too big and a notification will say you’ve exceeded the limit. Images inline in your message, such as pictures between your paragraphs, can be up to 8MB (24 megapixel resolution).
Tap Attachments while composing your message and choose from your files. For more help, see our device guide and select your iPad.
Tap Attachments while composing your message and choose from your files.
Cloud or online storage, not Virgin Media Mail, is the best way to share executable files (ending ‘.exe’) and the following file types. Messages with these attachments will bounce back to the sender to protect you from potential viruses and damaging code:
ade, .adp, .bat, .cab, .chm, .cmd, .com, .cpl, .hta, .ins, .isp, .jar, .jse, .lib, .lnk, .mde, .msc, .msp, .mst, .pif, .scr, .sct, .shb, .sys, .vb, .vbe, .vbs, .vxd, .wsc, .wsf, .wsh