How to manage my Virgin Media email account

1. Drag and drop the email to a different folder.
2. Or select an email and tap = > More Actions > Move > choose the folder > Move.

Select an email and tap = > More Actions > Copy > choose the folder > Copy.

Select an email and tap = > More Actions > Save As > EML File.

Select an email and tap = > More Actions > Print.

1. Select a read email
2. Select the More icon in the toolbar.
3. Select Mark as unread in the menu.

If the email is part of a conversation, all messages received for this conversation are marked as unread.

In order to mark this email as read, select on Mark as read.

1. Select an email folder in the folder tree.
2. Select the Folder-specific Actions icon next to the folder name.
3. Select Mark all emails as read.

By default, Virgin Media Mail lists the messages by when they are received. You can change this to view messages by Conversation.

To do this:

1. Select the Sort by option at the top of the messages list.
   
2. Select Conversations option to turn this feature on or off.

1. Select the View option.
   
2. You'll get a list of options to change the layout:

• Vertical
  
• Compact
  
• Horizontal
  
• List

Select the Spam message or annoying email and tap = > Action > Blacklist Sender > Blacklist.

Tap = for system Menu > Settings > Email > Blacklist > select the email address you’re unblocking > Delete Selected.

1. Tap = for Menu > Settings > Email > Filter Rules > Add New Rule.
2. Give it a name, then Add Condition (choose what will trigger the filter).
3. Decide whether the filter will apply when one or all your conditions are met.
4. Select Add Action (what you want the filter to do) > Save.

Tap = for Menu > Settings > Email > Filter Rules > Edit (the option next to the filter you want to change). And select:

• Disable to temporarily stop the filter
• Delete to permanently remove the filter
• Enable to use the filter

If you have at least two filters, you can re-order them by hovering over Move, then dragging and dropping it where you want.

Select one email or the empty check box next to several, and press:

• = > Virgin Media Mail’s Delete button.
• Or the delete or backspace button on your keyboard.

Select a folder from the list on the left and tap = for folder-specific actions and choose to:

• Delete All Messages
• Or Delete. This erases the whole folder, including subfolders (you can’t restore those).

• Wait 7 days for the Trash folder to automatically delete your messages.
• Or open your Trash folder, select the emails, then tap = or Delete.

Either way, messages can’t be recovered afterwards. They’re gone forever.

Select the folder > = > Folder-specific Actions > Clean Up.

This deletes all the greyed out emails in your Virgin Media Mail inbox – the messages, deleted from your other email accounts (Outlook, say), with a strike through their text.

You don’t have to delete messages to tidy up your mailbox. Just move messages (90 days or older) to your Archive folder and they’ll be sorted for you by date received in subfolders for each calander year, here’s how:

1. Select an email folder from the left menu (if you can’t see the folder, try refreshing the page).
2. Tap = for folder specific actions > Archive. This opens the Archive Messages window, then tap Archive.

1. Go tomail.virginmedia.com and sign in using your My Virgin Media details.
2. Go to Address Book and tap = for folder-specific actions.
3. Tap Export > CSV.
4. Tick Include Distribution Lists (if you want these), then hit Export.
5. Check your Download folder for your CSV file and follow the in-app help prompts to transfer your address book to another type of email (Outlook, say).