How to manage my Virgin Media email account


Learn about the range of tools and features you can use to organise your mailbox and keep it well-maintained.

Please note, from May 2022 Virgin Media will be phasing out the ability for customers to create new Virgin Media email addresses. Customers with an existing Virgin Media email address will not be affected, their mail account will remain as is.

Your Virgin Media Mail account
We recommend accessing your mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account. Or you can access your mails by selecting the below.

How do I access emails on My Virgin Media account?

We recommend accessing your web mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account.

  1. Go to My Virgin Media and select Sign in
  2. Enter your My Virgin Media username, this is the email address you gave us when you registered for My Virgin Media
  3. Enter your My Virgin Media password
  4. Once you’ve signed in, select the Main menu and select Email. This will take you to your Virgin Media web mail inbox. Alternatively you can sign in to Virgin Media Web Mail by going to mail.virginmedia.com.

How do I set up my Virgin Media email on a device

If you want quick access to your Virgin Media email through your web browser, follow these steps. You have two choices of settings to use with Virgin Media email - IMAP or POP.

How to manage my emails

How to set an Out of Office message

  1. Tap = for system Menu > Settings > Email Options > Holiday Notice.
  2. Write your Out of Office message and set when you want it to send.
  3. Tap Enabled For The Following Address, then choose one or more.

How to block an email address

Sign in on your laptop or desktop computer to change these Virgin Media Mail settings and stop unwanted messages reaching you.


How to use search in Virgin Media

Type relevant words or names into your search bar. Before tapping Search or pressing your Enter keyboard button to search, you get the option to refine your filters – if you want, you can choose to search specific:

  • Senders or recipients. Select names below People.
  • Subject lines. Use the search menu’s In Subject option.
  • Folders or dates. Go to Show Advance Filters and choose from the dropdown menu.

Close Search when you’re done.


For more information on searching email addresses and sending emails, follow our help guide on how to send an email.

How to use filtering in Virgin Media mails

With filters turned on, Virgin Media Mail messages can move folders, be forwarded to other email addresses or marked as read – automatically.

How to delete my emails

You can easily control the amount of mail you have by putting emails, conversations and folders in your Trash folder.

How to retrieve deleted email messages

  1. Open your Trash folder.
  2. Select the emails you want to restore.
  3. Tap **More Actions = > Move > choose the folder you want them to go to > Move.

Please note: emails can’t be recovered after they’ve been in your Trash folder for 7 days or you deleted the email from Trash or emptied the folder.

How to use Unified Mail

Do you have several email accounts? Check them all for messages, all at the same time – in one place. Adding a Unified Mail folder to your Virgin Media mailbox will give you an overview of all your Inboxes but the subfolders. Here’s what to do:


  1. Tap = for system Menu > Settings > Email Account.
  2. Choose a non-Virgin Media Mail account, then Edit > Use Unified Mail For This Account > Save.
  3. Open your Unified Mail folder and voila – your messages. Look below the email subject lines for a label naming the email account they were sent to. Those marked Primary Account were received by the address you’re signed in with.

How to use email address book at the top of your screen

Emails are automatically added to your address book when you Reply, Reply All or Forward a message.


If someone’s emailed you for the first time and you want to add them to your contacts before responding; open the message and click their name. On the pop-up window you can tap:

  • Add To Address Book
  • Or New > Add Contact (then enter their details) > Save

When you select a contact in your Address Book, you can:

  • Change their details (= > Edit > Save)
  • Erase their info permanently (Delete > Confirm)

How to close or delete an email account

You can't delete the primary Virgin Media email address until 90 days after ceasing services with Virgin Media. However it’s a good idea to set up an email redirection during that period, and clear your emails and folders out so you’re ready after the 90 days. There are many clever ways to managing your emails.


If it’s a secondary email address on your account, simply go into Manage Accounts, and delete it from there.


If you’re looking to cancel your Virgin Media services completely, we’re sorry to hear this and we’ve got a step by guide on how to do so.

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