Learn about the range of tools and features you can use to organise your mailbox and keep it well-maintained.
Please note, Virgin Media no longer offers the ability for customers to create new Virgin Media email addresses. Customers with an existing Virgin Media email address will not be affected; their mail account will remain as is.
Your Virgin Media Mail account
We recommend accessing your mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account. Or you can access your mails by selecting the below.
We recommend accessing your web mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account.
Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place.
How to add another email account into Virgin Media Mail
How to display messages of an external email account
Each additional email account you set up will have its own folder. Any messages received will be located in the appropriate folder. Or, if you have enabled Unified Mail for the account, you will also see the messages in the Unified Mail folder. See Unified Mail in Virgin Media Mail for more information.
How to send messages using an external email account
How to change the settings of an external email account
How to remove an external email account
If you want quick access to your Virgin Media email through your web browser, follow these steps. You have two choices of settings to use with Virgin Media email - IMAP or POP.
An email client is a programme on your computer that receives and sends emails. Email clients save emails as files to your computer, so it’s different to using a web browser or app to access your emails.
You might find if you use an email client that your PC or laptop night not support it, and you might get errors or bugs. This is because Microsoft are decreasing their support of certain email clients.
Follow the guide to Check your email account settings
Note: If you’re using an ntlworld.com email address, select your provider as virginmedia.com to make sure you receive the most up to date settings. This will not change your email address.
The server name still start with either POP3 or POP if you’re using a POP server, or IMAP if you’re using an IMAP server.
Please make sure the server settings in Outlook match the settings at email settings for all Virgin Media domains . This applies for POP, IMAP and SMTP server settings. If you need some help with changing your settings, we’ve put together some help.
Step 1
Step 2
Select a server type and follow the instructions
POP Server
To update your POP Server settings:
9. Select More Settings
IMAP Server
To update your IMAP Server settings:
Step 1 - Find out whether you’re using POP or IMAP
Step 2 - Select a server type and follow the instructions
POP Server
To update your POP Server settings:
IMAP Server
To update your IMAP Server settings:
Step 1 - Find out whether you’re using POP or IMAP
Step 2 - Select a server type and follow the instructions
POP Server
To update your POP Server settings:
IMAP Server
To update your IMAP Server settings:
Step 1 - Find out whether you’re using POP or IMAP
POP Server
To update your POP Server settings:
IMAP Server
To update your IMAP Server settings:
Step 1 - Find out whether you’re using POP or IMAP
Step 2 - Select a server type and follow the instructions
POP Server
To update your POP Server settings:
IMAP Server
To update your IMAP Server settings:
Step 1 - Find out whether you’re using POP or IMAP
Step 2 - Select a server type and follow the instructions
POP Server
To update your POP Server settings:
IMAP Server
To update your IMAP Server settings:
Select an email and tap = > More Actions > Copy > choose the folder > Copy.
Select an email and tap = > More Actions > Save As > EML File.
Select an email and tap = > More Actions > Print.
If the email is part of a conversation, all messages received for this conversation are marked as unread.
In order to mark this email as read, select on Mark as read.
By default, Virgin Media Mail lists the messages by when they are received. You can change this to view messages by Conversation.
To do this:
Sign in on your laptop or desktop computer to change these Virgin Media Mail settings and stop unwanted messages reaching you.
Select the Spam message or annoying email and tap ≡ > Add sender to Blocklist > Add
Type relevant words or names into your search bar. Before tapping Search or pressing your Enter keyboard button to search, you get the option to refine your filters – if you want, you can choose to search specific folders by selecting the options shown in red next to the Search bar and choosing from the dropdown menu. Once you’ve started typing your search you will also see some dropdown options which could refine your search further. Tap on these if you want to use them
Go back to the top menu bar when you’re done.
For more information on searching email addresses and sending emails, follow our help guide on how to send an email.
With filters turned on, Virgin Media Mail messages can move folders, be forwarded to other email addresses or marked as read – automatically. Sign in using a laptop/desktop computer to change these settings.
To edit an existing rule, click the cogwheel icon and select Settings > Email > Filter Rule > Edit (the option next to the filter you want to change). Then change the rule according to your new requirements and Save.
Alternatively, tap:
• Disable to temporarily stop the filter • Delete (trashcan icon) to permanently remove the filter • Enable to reuse a disabled filter
If you have at least two filters, you can re-order them by hovering over Move, then dragging and dropping it where you want.
You can easily control the amount of mail you have by putting emails, conversations and folders in your Trash folder.
Select one email or the empty check box next to several, then select:
Select a folder from the list on the left and tap ≡ for folder-specific actions and choose to:
Once deleted from Trash, messages can’t be recovered afterwards. They’re gone forever.
To clean up your email, for desktop/laptop, select the folder required, then select ≡ > Clean Up. For mobile, tap Edit in the Folder menu, then tap the folder required and select Clean Up.
This deletes all the greyed out emails in your Virgin Media Mail inbox – the messages, deleted from your other email accounts (Outlook, say), with a strike through their text.
You don’t have to delete messages to tidy up your mailbox. Just move messages (90 days or older) to your Archive folder and they’ll be sorted for you by date received in subfolders for each calendar year; here’s how:
Please note: emails can’t be recovered after they’ve been in your Trash folder for 7 days, or if you deleted the email from Trash or emptied the folder.
Do you have several email accounts? Check them all for messages, all at the same time – in one place. Adding a Unified Mail folder to your Virgin Media mailbox will give you an overview of all your Inboxes but the subfolders.
Here’s what to do:
Firstly, this will only work if you’ve added another Email account to your Virgin Media mailbox by going to the Email folders view and selecting Add email account. Enter your other email address and its password, and select Add.
Emails are automatically added to your address book when you Reply, Reply All or Forward a message.
If someone’s emailed you for the first time and you want to add them to your contacts before responding; open the message and click their name. For desktop/laptop, on the pop-up window which opens you can select Add to address book or for Mobile, select the ≡ icon first then select Add to address book
Or for when you select a contact in your Address Book, you can:
• Change their details (= > Edit > Save)
• Erase their info permanently (Tap trashcan icon or Delete, then select Delete again)
To export your contacts, using a desktop/laptop:
To log out of your email, just click on the circular icon at the top right of the screen, and select > Sign Out
You can't delete the primary Virgin Media email address until 90 days after ceasing services with Virgin Media. However it’s a good idea to set up an email redirection during that period, and clear your emails and folders out so you’re ready after the 90 days.
If it’s a secondary email address on your account, simply go into Manage Accounts in My Virgin Media, and delete it from there.
If you’re looking to cancel your Virgin Media services completely, we’re sorry to hear this and we’ve got a step by guide on how to do so.