How to manage my Virgin Media email account


Learn about the range of tools and features you can use to organise your mailbox and keep it well-maintained.

Please note, Virgin Media no longer offers the ability for customers to create new Virgin Media email addresses. Customers with an existing Virgin Media email address will not be affected; their mail account will remain as is.

Your Virgin Media Mail account
We recommend accessing your mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account. Or you can access your mails by selecting the below.

How do I access emails on My Virgin Media account?

We recommend accessing your web mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account.

  1. Go to My Virgin Media and select Sign in
  2. Enter your My Virgin Media email (this is the email address you gave us when you registered for My Virgin Media).
  3. Enter your My Virgin Media password
  4. Once you’ve signed in, select Check Emails. This will take you to your Virgin Media web mail inbox. Alternatively you can sign in to Virgin Media Web Mail by going to mail.virginmedia.com.

How do I set up my Virgin Media email on a device

If you want quick access to your Virgin Media email through your web browser, follow these steps. You have two choices of settings to use with Virgin Media email - IMAP or POP.

How to manage my emails

How to set an Out of Office message

  1. For laptop/desktop click the cogwheel icon or for Mobile tap the top right circle icon and select Settings
  2. Then select > Email > Holiday notice
  3. Tap the slider so it slides to the right with a green background
  4. Write your Out of Office message and set when you want it to send
  5. Tap Apply changes
  6. To turn if off again, return to the same screen and tap the slider to the left, then select Apply changes again

How to block an email address

Sign in on your laptop or desktop computer to change these Virgin Media Mail settings and stop unwanted messages reaching you.


How to use search in Virgin Media

Type relevant words or names into your search bar. Before tapping Search or pressing your Enter keyboard button to search, you get the option to refine your filters – if you want, you can choose to search specific folders by selecting the options shown in red next to the Search bar and choosing from the dropdown menu. Once you’ve started typing your search you will also see some dropdown options which could refine your search further. Tap on these if you want to use them

Go back to the top menu bar when you’re done.

For more information on searching email addresses and sending emails, follow our help guide on how to send an email.

How to use filtering in Virgin Media mails

With filters turned on, Virgin Media Mail messages can move folders, be forwarded to other email addresses or marked as read – automatically. Sign in using a laptop/desktop computer to change these settings.

How to delete my emails

You can easily control the amount of mail you have by putting emails, conversations and folders in your Trash folder.

How to retrieve deleted email messages

  1. Open your Trash folder
  2. Select the emails you want to restore (in Mobile view you will have to select Edit first)
  3. Tap > Move > choose the folder you want them to go to > Move

Please note: emails can’t be recovered after they’ve been in your Trash folder for 7 days, or if you deleted the email from Trash or emptied the folder.

How to use Unified Mail

Do you have several email accounts? Check them all for messages, all at the same time – in one place. Adding a Unified Mail folder to your Virgin Media mailbox will give you an overview of all your Inboxes but the subfolders.

Here’s what to do:
Firstly, this will only work if you’ve added another Email account to your Virgin Media mailbox by going to the Email folders view and selecting Add email account. Enter your other email address and its password, and select Add.

  1. For desktop/laptop, select the cogwheel icon, then > Settings > Accounts. Choose your added Mail account, then Edit > Use Unified Mail For This Account > Save
  2. For Mobile tap the top right circle icon and select Settings > Accounts. Choose your added Mail account, then select the pencil icon > Use Unified Mail For This Account > Save In your email folder view, tap to expand your Unified Mail folder and you will see your combined messages. Look to the right of the email subject lines for a label naming the email account they were sent to. Those using the name of your Primary Account were received by the address you’re signed in with.

How to use email address book at the top of your screen

Emails are automatically added to your address book when you Reply, Reply All or Forward a message.

If someone’s emailed you for the first time and you want to add them to your contacts before responding; open the message and click their name. For desktop/laptop, on the pop-up window which opens you can select Add to address book or for Mobile, select the icon first then select Add to address book

Or for when you select a contact in your Address Book, you can:
• Change their details (= > Edit > Save) • Erase their info permanently (Tap trashcan icon or Delete, then select Delete again)

How to log out of email

To log out of your email, just click on the circular icon at the top right of the screen, and select > Sign Out

How to close or delete an email account

You can't delete the primary Virgin Media email address until 90 days after ceasing services with Virgin Media. However it’s a good idea to set up an email redirection during that period, and clear your emails and folders out so you’re ready after the 90 days.


If it’s a secondary email address on your account, simply go into Manage Accounts in My Virgin Media, and delete it from there.


If you’re looking to cancel your Virgin Media services completely, we’re sorry to hear this and we’ve got a step by guide on how to do so.

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