Find out how to reboot, reset or enable modem mode on the Hub.
To reboot the Virgin Media Hub, follow these steps:
To factory reset the Virgin Media Hub, follow these steps:
To reconnect your devices, go to our connect your devices page.
Important: If you’ve made any changes like updating your WiFi password, you’ll need to do this again once the Hub has reset to factory settings.
Modem mode turns the Hub into a cable modem, letting you connect your own WiFi kit to the Virgin Media Hub.
A Hub is a modem and a router in one. Routers work with wired and wireless networks to connect with multiple devices.
Check you’re connected to the Hub before following these steps to enable modem mode.
For more, go to our helpful video on YouTube.
Important: Before switching to modem mode, the IP address used to access the Hub was 192.168.0.1. After switching, the new Virgin Media modem mode IP address will be 192.168.100.1.
Check you’re connected to the Hub before following these steps.
You can also activate router mode by resetting the Hub to factory settings.