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I'm a new customer

Mobile/Desktop only wrapper - from Large breakpoint - to No limit breakpoint

I'm a new customer



Manage your mobile account online

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Register for Your Account 

Your Account lets you do loads of super useful stuff online, including viewing your bills, making a payment, setting up direct debits and much much more. 

Already have an account? Sign in


Video guides

Welcome to Virgin Media

How online billing works

How to sign into Your Account


Message us

Our team is available Monday until Sunday, 8am until 10pm.

We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours.



Accessibility and Extra Support

Text Relay Service
RelayUK helps deaf, speech impaired and hearing impaired people to talk to each other over the phone & via an app using the relay service.

To contact us via RelayUK you can download the new app Relay UK app or call us free on 18001 0800 052 2164.

Video Relay Service
Video Relay allows British Sign Language users to connect to us via an interpreter.

Open 8am until midnight, 7 days a week.