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Online Subject Access Request FAQs
Under the General Data Protection Regulation (GDPR), you have the right to request a copy of the personal data that Virgin Media holds about you. This is to help you get a better understanding of how and why we are using your data, and check we are using it lawfully. You can learn how to make Subject Access Requests below:
What is an online Subject Access Request Form?
To make a Subject Access Request, you’ll need to fill out a Subject Access Request form. Our Subject Access Request Form makes requesting to see your data easy. Simply provide us with a few personal details (so we can identify you), the period your data request covers and what you’d like to see. You can submit your request as an individual or as an authorised third party on behalf of an individual.
How do I make a Subject Access Request (SAR)?
To make a Subject Access Request, you simply need to fill in a Subject Access Request Form. You can find more information on how to do this above.
FAQs
If you’d like more help with Subject Access Requests (and our obligations if you make one) check out our FAQs below:
You can find all this information in the Virgin Media Privacy policy.
We’ll usually get your SAR over to you within 30 days of receiving your request. Though, in certain circumstances, it might take a little longer – if we need to validate your identity by asking for proof of identity or get clarification on a request for example.
On the rare occasion that we need a longer extension (up to two months) we’ll let you know the timeframe within 30 days of receiving your request. Any longer extension like this will be due to the complexity or scope of the request.
