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How do I deal with fraudulent surveys?

We are aware of fraudulent pop-up surveys that claim to be from Virgin Media, most offer some kind of free gift or another type of reward in return for completing the survey. These surveys are not issued by Virgin Media, they are fraudulent attempts to obtain personal and financial information.

How are these popups displayed on a device?

These surveys often pop up as a part of another webpage, code in the popup will allow it to detect what company provides your Internet connection and will provide a survey tailored to look like it’s from that company.

These popups are in some cases built into specific websites, but there are some that may be caused by a malicious extension on the web browser used by your device.

How can I protect myself from these scams?

Learn to spot the signs of a scam. If something seems too good to be true, there’s a good chance it is. Virgin Media will never open popup windows in your web browser or elsewhere on a device you’re using.

Configure the settings on any web browsers you use to ensure that popup windows are not opened by default. The steps on how to do this differs between web browsers and devices, to find out how to configure your browsers in this way have a look on your browser’s official website.

Check through the applications installed on the device you’re using, and remove any unwanted or suspicious applications from it. It is common for fraudulent applications to display unwanted popups and messages.

If you are using a web browser on a computer rather than a mobile device, you should also remove any unwanted extensions or plug-ins from your web browser.

It is possible that a malware infection on your device could be inserting popups when you’re browsing the Internet. For information on how to deal with a Malware infection see our Malware alert article.

Further advice regarding security issues including what to do if you’ve been the victim of online fraud or cybercrime, please visit


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