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Fraudulent Surveys & Pop-Up’s

We are aware of fraudulent pop-up surveys that claim to be from Virgin Media, most offer some kind of free gift or another type of reward in return for completing the survey. These surveys are not issued by Virgin Media, they are fraudulent attempts to obtain personal and financial information.

Fraudsters may attempt to trick you using malicious pop up advertisement, which will attempt to steal financial or personal information.  These appear on websites as pop-up adverts, a link to complete surveys – possibly made more alluring by promising an incentive for completing them, or a warning regarding viruses/malware on your device.

Fraudulent pop-ups/surveys can take the form of:

  • A warning claiming your device is infected.
  • Notifying you that you have won a prize.
  • Asking you to take a survey, potentially with the promise of a reward.

1 – Learn to spot the signs

Learn to spot the signs of a scam, such as spelling and grammar mistakes on the pop-up ads. If something seems too good to be true, there’s a good chance it is. Virgin Media will never open popup windows in your web browser or elsewhere on a device you’re using.

2 – Disable popup windows from being opened in your web browser

Configure the settings on any web browsers you use to ensure that popup windows are not opened by default. The steps on how to do this differs between web browsers and devices, to find out how to configure your browsers in this way have a look on your browser’s official website.

3 – Remove any unwanted or suspicious applications and browser extensions

Check through the applications installed on the device you’re using, and remove any unwanted or suspicious applications from it. It is common for fraudulent applications to display unwanted popups and messages.

If you are using a web browser on a computer rather than a mobile device, you should also remove any unwanted extensions or plug-ins from your web browser.

4 – Check your device for malware

It is possible that a malware infection on your device could be inserting popups when you’re browsing the Internet. For information on how to deal with a Malware infection visit:

If you spot a fake pop-up advertisement/survey, you should complete the following steps:

  1. DO NOT click on it or open it. Close your browser immediately or force your browser to quit.
  2. Do not call any phone number provided.
  3. When restarting your browser, do not reopen your previous tabs; ensure they have all been removed and clear your browser cache.
  4. You should run a systems scan, to detect any virus on the device. For information on how to deal with a Malware infection visit:
  5. Even if a pop-up or survey looks authentic, you should never reach for your credit card details.

For further advice about staying secure online, please visit*

*Links to external sites are provided as a courtesy. Virgin Media are not responsible for the content of these sites.

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