Skip to main content

How much does it cost to call from my Virgin home phone?

When you choose a bundle with us that includes home phone, you’ll get some calls for free from your Virgin Media home phone.

You can also subscribe to one or more of our Talk Plans as well – these give you unlimited calls of a certain type or at a particular time of day for an extra monthly charge, or choose a plan add on to save on specific types of calls. See 'Reducing your telephone bills' below for details.

We can also let you know what individual calls from a Virgin Media home phone will cost, including international rates.

Read more on calling costs page.
 

Looking for Virgin Mobile call costs?

Pay Monthly calls, texts and data costs

Pay As You Go calls, texts and data costs

Roaming costs for using your mobile abroad

If you want more details on any chargeable calls you've made from your Virgin Media home phone, just check out your bill online by registering or signing in to My Virgin Media. Alternatively, you can download the My Virgin Media app to see your bills from the palm of your hand.

Take me to My Virgin Media

Find out more about our My Virgin Media app

Help registering or signing in to My Virgin Media

You probably use service numbers to make phone calls to banks, government departments, directory enquiries or even to vote in TV quizzes or shows. However, you may not be aware of the cost of calling these service numbers – which start 08, 09 or 118.

084, 087, 09 and 118 numbers

Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers; while those beginning 118 are directory enquiry numbers. From July 1st 2015, the cost of calling any of these numbers has been split into two parts:

1.     The access charge: This is what we charge you, per minute, for connecting the call. You’ll be told this when you take out a contract with us.

2.     The service charge: This is the rest of the call charge. The organisation you’re calling decides the service charge, and must let you know it.

For example, we may have told you that our access charge is 20 pence per minute, and the organisation you’re calling might say “Calls cost 20 pence per minute, plus your phone company’s access charge”. By adding together the access charge and the service charge, you will know that you’ll be charged 40 pence per minute for the call.

Access charge and service charge information

You can find out the access charge for your call package by checking out our call costs.

Service charges will be advertised by the person providing the service that you want to call. We’ve also put together a guide to service charges which you can see on our call costs page, under our detailed calls charges including calls to UK service numbers.

Call costs

Calling mobiles

Take the expense and worry out of calling mobiles from your home phone with our Talk Mobile £2 Add On.

We've all done it - we phone Jim for some gardening advice, an hour later we're still nattering away and the home phone bill is just growing and growing. What do you do? Hang up, or pay the price? Neither, here's how...

With our Talk Mobile £2 Add On, pay just £2 a month extra on your bill and when you phone a mobile from your landline it'll cost just 10p a minute. Any network, any time - always 10p a minute.

To add this to your package, just  text us for free on 0753 305 1809 ^ between 7am and 11pm Monday to Friday.

More information on mobile call costs.
 

Calling overseas

It can be tough having friends and family on the other side of the world and not being able to catch up with them as regularly as you'd like to. With our Talk International £2 Add On communicating with them has never been so affordable.

Phone your friends in Australia, your long lost relatives in Canada or Sally in Singapore for a fraction on the price. For just £2 a month added to your current package you'll get:

  • Low international call rates from 10p per minute
  • Same call rate applies to landlines and mobiles in a destination

To add this to your package just text us for free on 0753 305 1809 ^ and one of our team will be able to help, Monday to Friday, between 7am and 11pm.

More information on international call costs.


^The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.
 

We’ve all done it – opened a bill and thought, “I didn’t call that number!”

In many cases, there’s a simple answer – it may just be a one-off call to a person or company you rang on one occasion. For example:

  • Did you call your car insurance company to renew your policy, or call your gas or electricity company? This might be the case if it’s a number starting 0345 or 0870, for example
  • Did you enter any competitions on TV, or take part in a TV vote for something like Big Brother or X Factor?
  • If it’s a premium rate number, you can check who it belongs to through the Phone-paid Service Authority (PSA) who regulate these numbers.

Head to the PSA website

If it’s not any of these, is it possible that someone else in your home made the call? It’s worth checking with everyone to make sure.


Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in