How much does it cost to call from my Virgin home phone?

Last updated: October 29, 2018

When you choose a bundle with us that includes home phone, you’ll get some calls for free from your Virgin Media home phone – click here to find out more.

You can also subscribe to one or more of our Talk Plans as well – these give you unlimited calls of a certain type or at a particular time of day for an extra monthly charge, or choose a plan add on to save on specific types of calls. See 'Reducing your telephone bills' below for details.

To check out what it costs to make individual calls from a Virgin Media home phone, check out our calling costs here.

Looking for Virgin Mobile call costs?

To find out how much calls, texts and data cost when you Pay Monthly, see here.

To find out how much calls, text and data cost when you Pay as You Go, see here.

And visit our Roaming Hub for details on how much you'll be charged to use your Virgin Mobile abroad.

Want to know about any chargeable calls you've made from your Virgin Media home phone? You've get two ways to check it out.

Just sign into your account at My Virgin Media to see a list of the calls you've made since your last bill. If you haven't registered for My Virgin Media or can't remember your details, see Managing your cable account with My Virgin Media

  1. Sign in to My Virgin Media
  2. Select My Bills at the top of the screen then the Overview tab.
  3. Click Phone in the Total charges since your last bill section.
  4. Your recent calls are shown below.

Alternatively, you can access this information by sending us a text for free on 07533 051 809 ^ between 8am and 8pm Monday to Friday, 8am and 6pm on Saturday and one of our team will be happy to help. It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they are back in. Alternatively, call us on 150 from your Virgin Media phone or mobile, or 0345 454 1111 * from any other phone and select option 1. Then simply follow the instructions. Lines open 8am-9pm Monday to Friday, 8am-8pm Saturday, 8am-6pm Sunday.

Unless you tell us otherwise, your bill will only show calls above 50p. If you'd like to change your bill so it shows all chargeable calls - we call this "full itemisation" - please contact us. Be aware that the new itemisation will only apply from the day you contact us. Any chargeable calls you've already made will be shown with the current itemisation.


^The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.
*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

You probably use service numbers to make phone calls to banks, government departments, directory enquiries or even to vote in TV quizzes or shows. However, you may not be aware of the cost of calling these service numbers – which start 08, 09 or 118.

084, 087, 09 and 118 numbers

Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers; while those beginning 118 are directory enquiry numbers. From July 1st 2015, the cost of calling any of these numbers has been split into two parts:

  1. The access charge: This is what we charge you, per minute, for connecting the call. You’ll be told this when you take out a contract with us.
  2. The service charge: This is the rest of the call charge. The organisation you’re calling decides the service charge, and must let you know it.

For example, we may have told you that our access charge is 20 pence per minute, and the organisation you’re calling might say ‘Calls cost 20 pence per minute, plus your phone company’s access charge.’ By adding together the access charge and the service charge, you will know that you’ll be charged 40 pence per minute for the call.

Access charge and service charge information

You can find out the access charge for your call package by going to virginmedia.com/callcosts.

Service charges will be advertised by the person providing the service that you want to call. We’ve also put together a guide to service charges which you can access by going to virginmedia.com/callcosts and checking 'Detailed calls charges including calls to UK service numbers'.

Calling mobiles

Take the expense and worry out of calling mobiles from your home phone with our Talk Mobile £2 Add On.

We've all done it - we phone Jim for some gardening advice, an hour later we're still nattering away and the home phone bill is just growing and growing. What do you do? Hang up, or pay the price? Neither, here's how...

With our Talk Mobile £2 Add On, pay just £2 a month extra on your bill and when you phone a mobile from your landline it'll cost just 10p a minute. Any network, any time - always 10p a minute.

To add this to your package, just text us for free on 07533 051 809 ^ between 8am and 8pm Monday to Friday, 8am and 6pm on Saturday and one of our team will be happy to help. It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they are back in. Alternatively, call us on 150 from your Virgin Media phone or mobile, or 0345 454 1111 * from any other phone and select option 4. Lines open 8am-9pm Monday to Friday, 8am-8pm Saturday, 8am-6pm Sunday.

For more information on mobile call costs visit our calling costs page.

Calling overseas

It can be tough having friends and family on the other side of the world and not being able to catch up with them as regularly as you'd like to. With our Talk International £2 Add On communicating with them has never been so affordable.

Phone your friends in Australia, your long lost relatives in Canada or Sally in Singapore for a fraction on the price. For just £2 a month added to your current package you'll get:

  • Low international call rates from 10p per minute
  • Same call rate applies to landlines and mobiles in a destination

To add this to your package, just text us for free on 07533 051 809 ^ between 8am and 8pm Monday to Friday, 8am and 6pm on Saturday and one of our team will be happy to help. It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they are back in. Alternatively, call us on 150 from your Virgin Media phone or mobile, or 0345 454 1111 * from any other phone and select option 4. Lines open 8am-9pm Monday to Friday, 8am-8pm Saturday, 8am-6pm Sunday.

For more information on international call costs visit our calling costs page.


^The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.
*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.


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