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For business
For the home
Help
I have a fault with my home phone
1. Check for known issues in your area
It might be that your services are down due to a known issue in your area. So it’s worth checking our Service status page for up to date information on known issues.
You can also access our Service status page on the move, just download our My Virgin Media app.
2. Get step-by-step help
How is your home phone connected?
To get started select how your phone is connected to Virgin Media.
Other ways to get help
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