Why is my Virgin landline not working?

There can be a number of reasons why your virgin media landline isn’t working. Here are some of the most common issues and how to fix them.

In this article

Can’t make landline calls?

First, we need your home phone zone – this is based on your area and how you connect your phone. Just dial 1765 from your Virgin Phone.

You'll hear a message telling you what zone you’re in. If you can’t call, take a look at our Phone User Guide

I’ve no dial tone on my Virgin landline

There are some things you can try to bring your dial tone back.

Landline is connected into the Hub

To help solve landline issues when connected into the Hub, you can:

Still need support? Go to reboot the Hub

Landline is connected via plug socket

To help solve landline issues when connected through the plug socket, you can:

How do I report a fault on my Virgin landline?

The best thing to do is, go to our landline help and support page

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