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Why is my Virgin landline not working?
There can be a number of reasons why your virgin media landline isn’t working. Here are some of the most common issues and how to fix them.
Can't make landline calls?
First, we need your home phone zone – this is based on your area and how you connect your phone. Just dial 1765 from your Virgin Phone.
You'll hear a message telling you what zone you’re in. If you can’t call, take a look at our Phone User Guide
Make sure that your phone volume is turned up. And check if your phone has a ringer switch on the side, as this could be switched off.
Your phone may be faulty so try another one in the Hub – same for extension leads.
Check calls aren’t being diverted. You can do this by calling your Virgin phone number from another mobile phone.
Check that you haven’t barred incoming calls. You can do this by calling your Virgin phone number from another mobile phone.
There could be a known fault in your area, so check our Service Status Here you’ll be able to see outages on the network – or if there’s a problem with your own telephone line.
Note: If you’ve added ‘Anonymous Call Reject’, this will block callers who withhold their number.
I've no dial tone on my Virgin landline
There are some things you can try to bring your dial tone back.
Check it's fully charged.
Make sure they're not off the hook – and that all cords are plugged in and secure.
If it's just one number, it's probably a service problem. You can use our Service Status tool to see if there’s any known local issues.
This could mean there's something wrong with the line. Take a look at connection in area
Landline is connected into the Hub
To help solve landline issues when connected into the Hub, you can:
If your virgin phone line is not working, There could be a network issue in your area – by signing in to your My Virgin Media account you can:
Check for known issues local to you
Run simple tests on your kit
Find other useful step-by-step guides
Book an engineer, if needed
These check points will help you to make sure your phones are in good working order.
Are they connected and charged?
Are they receiving power?
Is the volume turned up?
If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary.
Landline is connected via plug socket
To help solve landline issues when connected through the plug socket, you can:
There could be a network issue in your area – by signing in to your My Virgin Media account you can:
Check for known issues local to you
Run simple tests on your kit
Find other useful step-by-step guides
Book an engineer, if needed
These check points will help you to make sure your phones are in good working order.
Are they connected and charged?
Are they receiving power?
Is the volume turned up?
If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary.
How do I report a fault on my Virgin landline?
The best thing to do is, go to our landline help and support page
