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  • I have a fault with my home phone

I have a fault with my home phone

My Virgin Media app Service status update

1. Check for known issues in your area

It might be that your services are down due to a known issue in your area. So it’s worth checking our Service status page for up to date information on known issues.


You can also access our Service status page on the move, just download our My Virgin Media app.

2. Get step-by-step help

Follow our step-by-step guide resolve your phone issue. If that doesn't work we'll put you in touch with our team. Simple as that.

How is your home phone connected?



A Hub 3 home phone port.

Phone is connected into the Hub


A Virgin Media home phone wall socket.

Phone is connected into the wall socket


Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in