My Virgin Media IP address is blacklisted

If you are sending email and some or all of your emails are being bounced/rejected, then your IP address may be blacklisted.

To check if you are blacklisted, use the ‘Blacklist Check’ tool on www.mxtoolbox.com*

If you are a Virgin Media residential customer, it is very common for your IP address to be listed with the below blacklists because your IP address is dynamic.

This is completely normal and will not cause issues with mail delivery unless you’re running your own email server on your home connection.

  • Spamhaus ZEN
  • SORBS DUHL
  • Protected Sky

If your IP address is blacklisted with any blacklists other than the ones above, you appear to have an underlying security issue on your home network. Spam emails are likely to have been sent from a device on your home network, such as a computer, phone or tablet infected with malware.

For advice on how to secure your home network, visit virginmedia.com/onspam

Once the security issue on your network has been resolved, emails will begin to pass within a couple of days as blacklists will auto-remove your IP address from their database once the spam emails stop.

* These links to external sites are provided as a courtesy and we are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems


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