Skip to main content
  • Help
  • Protecting my identity


Protecting my identity

How can I help keep my details safe?

  • If someone you don’t expect gets in touch with you and asks you to log into your online accounts, make a payment or give them any information; be careful.
  • This might happen over the phone, face-to-face, or online. If you’re not sure – politely decline and contact the company they’re from using an email or phone number that you know belongs to that company.
  • Don’t share too much personal information on your social media, and be sure to check your privacy settings.
  • Don’t tell anyone your password or PIN, and make sure it’s not easy to guess. For example, don’t use your year or date of birth.
  • Make sure any documents that contain your personal details are shredded before you throw them away.

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in