For the home
Help
For business
Virgin Media HomeWorks
All the tools you need when home is the head office
Virgin Media HomeWorks is a savvy toolkit of services that will:
- Give you Next Day Priority engineer call-outs
- Sort your IT gremlins
- Protect your business
- And make sure your equipment is working as hard as you
HomeWorks is available for an additional £9.99 a month (minimum 3 month term) for all of our broadband customers.
Already with us?
Already a broadband customer? Add HomeWorks for £9.99 a month (minimum 3 month term)
Call us on 0800 064 3855 * to add HomeWorks + up to 300Mbps ** broadband for an additional £13.99 a month for the first 24 months (minimum 3 month term, usual price £19.99 a month).
Next Day Priority Service
Virgin Broadband has been voted 'Most Reliable Broadband' in the Broadband Genie Home Broadband Survey 2016, but if you have any issues, we'll move fast to get you and your business back up and running. Call us straight away and we'll aim to fix things fast. And if you need an engineer, we'll arrange for one to visit you the next working day.
Your own IT team - on call 24/7
Don't sweat the small stuff. Gadget Rescue means you'll always have a team of IT experts on hand - day or night. Plus, we offer a health check on your equipment every 6 months to make sure your home IT equipment is optimised and working as hard as you - thanks to Gadget Rescue Healthcheck.
A TuneUp by our experts
A visit from one of our technicians will make sure your WiFi network is optimised and working at its hardest - right from the get go. Plus, they?ll make sure your security is all set up.
Protect your business
Don't let one virus damage everything you've worked for. F-Secure® SAFE gives you worry free protection from viruses, identity theft and more on up to 5 devices. Peace of mind for you. Peace of mind for your clients.
One less thing to remember
F-Secure® KEY generates encrypted, secure, passwords and remembers them for you - so you can spend more time doing what you do best.
Make your business work for you
Want to know your web page, domain name and email systems are set up efficiently and securely? With HomeWorks, you get up to 50% off with world domain experts - GoDaddy - so you can blitz your business basics. ^
Enjoy a few added perks
Work hard? Play hard. Enjoy the added perks of discounts at other Virgin brands, like Virgin Wines, Virgin Experience Days and a 3 month trial of Virgin Pure.
Frequently asked questions
Does HomeWorks affect the service that I receive from Virgin Media? Does HomeWorks affect the service that I receive from Virgin Media?
No. It can be purchased as an add-on like any other.
I run a business from a commercial premise. Can I still get HomeWorks? I run a business from a commercial premise. Can I still get HomeWorks?
Unfortunately you can't as HomeWorks is designed to meet the needs of residential customers who regularly work or operate a business from home.
Does HomeWorks affect the service that I receive from Virgin Media? Does HomeWorks affect the service that I receive from Virgin Media?
No. It can be purchased as an add-on like any other.
I have Gadget Rescue / F-Secure SAFE. Can I get HomeWorks? I have Gadget Rescue / F-Secure SAFE. Can I get HomeWorks?
No need to worry, if you're already a Gadget Rescue user and want to upgrade to HomeWorks you'll continue to receive the support you need and we will make sure your account is updated accordingly.
If you already have F-Secure SAFE and want to upgrade to HomeWorks, you can do this by registering or signing into My Virgin Media and selecting My Apps. F-secure SAFE will be notified of this change and stop your existing F-Secure SAFE standalone payments.
I have already activated my 12 months license of F-Secure SAFE and am 3 months in. Am I still eligible for F-Secure SAFE as part of HomeWorks? I have already activated my 12 months license of F-Secure SAFE and am 3 months in. Am I still eligible for F-Secure SAFE as part of HomeWorks?
Yes. Once you upgrade to HomeWorks you will receive F-Secure SAFE inclusive for the duration of you having this add-on on your account.
How long do I need to sign up for? How long do I need to sign up for?
The contract term for HomeWorks is 3 months. After that you're free to discontinue the service by giving us 30' days prior notice.
How do I arrange my Virgin Media TuneUp visit? How do I arrange my Virgin Media TuneUp visit?
Once you've upgraded to HomeWorks it's simple! You can arrange a visit online following the instructions above.
How long will the Virgin Media TuneUp visit last? How long will the Virgin Media TuneUp visit last?
The TuneUp visit will last between 30-60 minutes.
How does Virgin Media TuneUp differ from Gadget Rescue? How does Virgin Media TuneUp differ from Gadget Rescue?
TuneUp is an in-home experience where our engineers make sure you are getting the most from your Virgin Media services. Gadget Rescue is a remote IT support to resolve customer IT issues which go beyond VM equipment.
Do I need to do before the engineer arrives? Do I need to do before the engineer arrives?
Yes, here's what to do, before we pop round:
- Make sure your laptops, tablets and other devices are handy, unlocked and ready to use.
- Get your gang together! The whole household will benefit from brilliant hints and tips from our engineer on how to squeeze the most out of your services.
- Have your My Virgin Media sign in details handy - If you've not already registered for My Virgin Media or have forgotten your sign in details no problem, you can register or retrieve your details here.
How do I take advantage of Virgin Affinity? How do I take advantage of Virgin Affinity?
Simply register or sign in to My Virgin Media and go to My Apps. Just follow the link to the Virgin Affinity site and you can take advantage of the amazing offers across our other Virgin companies.
^ GoDaddy offer applicable to new GoDaddy purchases only. Not applicable to renewals. Offer is for 35% off domain name registration, transfer services and Microsoft Office products, and 50% off website building, hosting and other services in the GoDaddy UK catalogue available at the time of code application.
* For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/call costs. Call costs from other networks and mobiles vary.
** Customers must currently have, or upgrade to, a Virgin Media 'up to 200Mbps' broadband product in order to add our HomeWorks + up to 300Mbps for an additional £13.99 a month for the first 24 months (minimum 3 month term, usual price £19.99 a month).
Next Day Priority Service: Priority for available next day appointments vs other cable customers if appointment is required, subject to appointment availability. You must call contact centre during contact centre opening hours to get next day availability.
Just so you know, the actual speed of your Virgin Broadband might vary from the speed advertised, especially during peak times. For more info on broadband performance, traffic management policies and other reasons why broadband speeds may vary please check out the FAQs on our website, www.virginmedia.com/ourspeeds
Other ways to get help