Skip to main content
  • Help
  • How to Add Attachments on Email

How do I add attachments to emails?

One of the uses of email is to share photos and other files with friends, family or colleagues. You can attach these files and send them in an email using Virgin Media Mail.

To attach a file to a message you are composing, click on Attachments and select the file(s) you want to attach.

If you'd like to remove a file you've attached to a message, click the Delete icon  next to the attachement.

You can also add an attachment by simply dragging and dropping a file from your computer to the email window.

Maximum Attachment Size

With Virgin Media Mail, you can send and receive messages with attachments up to 25 megabytes (MB) in size. If you're including an inline image into your message, you can use images up to 8 MB and with a resolution of up to 24 megapixels (MP).

When you add an attachment, the size of a file may increase because transport encodings are automatically added. (Transport encodings are the information that allows your message to be safely sent and read.)

This means that in some cases, attachments that are 22 to 25MB in size may push the total message size above 25MB. When this happens, Virgin Media Mail displays a warning that your message exceeds the 25MB limit.

Please note that you may not be able to send larger attachments to contacts who use other email services with smaller attachment limits.

If you are sending attachments using email software like Microsoft Outlook, the maximum message size will be 35MB.

Which e-mail attachment file types are blocked?

To protect you from potential viruses, Virgin Media Mail does not allow you to receive attachments that contain executable files (such as files ending in '.exe') that might contain damaging code. Neither do we allow other file types that commonly contain harmful code.

Virgin Media Mail won't accept the following file types;

.ade, .adp, .bat, .cab, .chm, .cmd, .com, .cpl, .exe, .hta, .ins, .isp, .jar, .jse, .lib, .lnk, .mde, .msc, .msp, .mst, .pif, .scr, .sct, .shb, .sys, .vb, .vbe, .vbs, .vxd, .wsc, .wsf, .wsh

If this type of file is sent to your Virgin Media Mail account the message is bounced back to the sender automatically. For you to receive these file types the sender would need to look at a different way of sharing these files with you. Using Cloud or online storage would be a good alternative to share files instead of using email.

Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in