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Changing my email address

If you’ve already registered for My Virgin Media, you will have created or been allocated your own Virgin Media email address. This cannot be changed, but if you don’t want to use this one, you can create a new email address.

To find out how to do this, see How To Create a New Email Address

If you want to change the email address your billing or service updates are sent to, follow these steps:

  1. Sign in to My Virgin Media
  2. Click on My Profile at the top of the page
  3. Under the Contact Details section, click Change next to the contact email address and update accordingly
  4. A confirmation email will be sent to your new address to verify

Not registered for My Virgin Media?

See How Do I Register for My Virgin Media

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