How do I use Virgin Media email with other mail clients?

Last updated: May 23, 2017

Did you know that you can access your Virgin Media Mail through a Web browser? This means you can send and receive messages through just about any computer with a connection to the Internet and also access other great features that are not available to users of email software. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia.com.

Choose your mail client below to see how to set up Virgin Media Mail. Or, if you've already set up your mail client, you can check you have the right settings.

NOTE: Regardless of which domain you are using for your Virgn Media provided email address, the same server settings should be used for each. They can be found in Email Settings for all Virgin Media domains.

If you’re using a @virginmedia.com, @blueyonder.co.uk, @ntlworld.com, or @virgin.net email address but sending using a non-Virgin Media SMTP server, then your mail could potentially be seen as SPAM and either delivered to the recipients SPAM folder or rejected completely. To prevent this occurring, please configure your email client to the Virgin Media servers settings.

1. Launch Thunderbird through the Start > All Programs menu. The icon looks like the one shown below.

If you have never launched Thunderbird before, you will automatically be prompted to set up your e-mail account. Otherwise, go to the Tools menu, then Options and then select Account Settings.

The Account Settings window will open.

2. Select Account actions and then click Add Mail Account... to continue.

3. Now enter the following settings into the Mail account setup screen.

 Your Name  Your name as you would like it to appear to others when you send them an e-mail. We recommend entering your real name, although any name can be used.
 Email Address  Your Virgin Media e-mail address. Remember that the part after the @ symbol should correspond to your type of account, e.g.,richard.branson@virginmedia.com.
 Password    Enter the password for your e-mail account. If you don't know the password for your account you can reset it using the forgotten password tool in My Virgin Media.

4. Click Continue.

Thunderbird will attempt to find the server settings. Instead, click Manual config to enter the settings manually.

5. Now enter the following settings.

 Incoming Settings  
 Incoming  IMAP
 Server hostname  imap.virginmedia.com
 Port  993
 SSL  SSL/TLS
 Authentication  Normal Password
 Username

 Use entire e-mail address.

e.g., richard.branson@virginmedia.com

 

 Outgoing Settings    
 Server name  smtp.virginmedia.com
 Port  465
 SSL  SSL/TLS
 Authentication  Normal Password
 Username  Use entire e-mail address.  
smtp.virginmedia.com

See the 'Manual email settings' article in Related Articles section for the settings for each type of Virgin Media e-mail account.

6. Click Done to exit the Account Wizard.

You are now ready to start using your e-mail account to send and receive messages.

set to Password

set to Password

set to Password

To check your settings, launch Thunderbird through the Start > All Programs menu. The icon looks like the one shown below.

1. Go to the Tools menu, then Options and then select Account Settings.

A window entitled 'Account Settings' will open, and you should be able to see your e-mail account configuration on the left-hand side of the screen.

2. Underneath the account name, click Server Settings.

A window entitled 'Server Settings' will now appear. Enter the following settings.

 Server Name  imap.virginmedia.com
 Port  993
 User Name

 Use entire e-mail address.

e.g., richard.branson@virginmedia.com   

 Connection Security  SSL/TLS
 Authentication Method    Normal password

See the 'Manual email settings' article in Related Articles section for the settings for each type of Virgin Media e-mail account.


143 with SSL disabled

143 with SSL disabled

3. Once you have checked these settings, click Outgoing Server (SMTP) on the left-hand side of the screen.

A window entitled 'Outgoing Server (SMTP) Settings' will now appear and the details should be as follows:

 Description

 The description you added on set up  
 Server Name  smtp.virginmedia.com
 Port  465
 Authentication Method   Password
 User Name  The username you added on set up

See the 'Manual email settings' article in Related Articles section for the settings for each type of Virgin Media e-mail account.

Password

4. Click OK to exit this window and then click OK again to close the Account Settings window.

You are now ready to start using your e-mail account to send and receive messages.

Email account setup in MacMail OS (IMAP)

1. Launch Apple Mail from the Dock. The icon looks like the one shown below.

2. Select Preferences in Mail menu:

3. Go to Accounts tab, and click on + icon:

4. Select Add Other Mail Account option then Continue:

5. In Add a Mail Account window enter your full name, email address and email account password, then click on Sign In:

6. If the application tries to detect the settings automatically then disregard the result. Click on Next:

7. In the Incoming Mail Server screen select IMAP protocol for Account Type, and enter your account details:

Description:

Virginmedia

 Alias:  select from dropdown
 Email Address:  your full email address
 Password:  password for your email account
 Incoming Mail Server:    imap.virginmedia.com
 Username:  full email address
 Password:  password for your email account   


Click on Advanced once the details are filled:

virginmedia.com

imap.virginmedia.com

8. Mac Mail may require specifying additional settings at this point:

 Path Prefix:  leave this field empty
 Port:  993 with SSL enabled
   143 with SSL disabled   
 Authentication:     set to Password

set to Password

set to Password

set to Password

9. Outgoing Mail Server window, fill out the details as follows:

 Port:  465 with SSL enabled
   25 or 26 with SSL disabled
 Authentication:     select Password
 User Name:  full email address
 Password:  password for your email account  

10. You will then be requested to add the SMTP server details. Details are to be entered as follows:

 Description:  Virginmedia
 Server Name:  smtp.virginmedia.com  
 TLS Certificate:     None

How to check your email account settings in MacMail OS

1. Launch Apple Mail from the Dock. The icon looks like the one shown below.

2. Go to the Mail menu and select Preferences…, which will open a new window.

3. Make sure that the Accounts tab is selected.  Any configured e-mail accounts will be listed on the left-hand side of the page. Make sure to select your Virgin Media account before continuing.

4. Here is the information that should now be present in the Account Information tab.

 Description:     Virginmedia   
 Alias:  the alias you selected from the drop down  
 Email Address:     your full email address
 Full Name:  your full name
 Incoming Mail Server:    imap.virginmedia.com
 Username:  full email address
 Password:  password for your email account

4. If you now click on the advanced tab you will see the following information:

 Path Prefix:    this field will be empty   
 Port:  993 with SSL enabled
   143 with SSL disabled
 Authentication:     this should be set to Password   

143 with SSL disabled

143 with SSL disabled

143 with SSL disabled

1. Select the Mail App

Once open, click the Settings symbol  from the bottom left of the screen. This will open the Settings menu on the right.

2. In the Settings menu, click on Accounts.

3. Select the Add Account option and then click on Advanced setup from the Choose an account menu..

4. In the Advanced setup menu select Internet email.

5. Enter the following email account settings.

 Account Name   Anything you would like to name the account   
 Your Name  Your name as you would like it to appear to others when you send them an email.  
 Incoming email server    imap.virginmedia.com
 Account Type  IMAP
 Username  Use entire email address.
 Password  Enter the password for your email account.
 Outgoing (SMTP) email server  smtp.virginmedia.com
 Outgoing server requires authentication  Ticked
 Use the same user name and password for sending mail  Ticked
 Require SSL for incoming mail  Ticked
 Require SSL for outgoing email  Ticked

 

 

 

 

 

 

 

Your name as you would like it to appear to others when you send them an email.

Your name as you would like it to appear to others when you send them an email.

Your name as you would like it to appear to others when you send them an email.

See the 'Manual email settings' article in the Related Articles section for the settings for each type of Virgin Media e-mail account.

6. Once your settings have been entered, click Sign-in.

virginmedia.com

imap.virginmedia.com

You are now ready to start using your e-mail account to send and receive messages.

set to Password

set to Password

set to Password

1. Select the Mail App

Once open, click the Settings symbol  from the bottom left of the screen. This will open the Settings menu on the right.

2. In the Settings menu, click on Accounts

3. Click your Virgin Media account on the right.

Then click Change mailbox sync settings.

4. In the account settings page select Advanced mailbox settings.
Note: You may need to scroll down to see this option.


143 with SSL disabled

143 with SSL disabled

5. In the sync settings menu, scroll down to Sync options and enter the following settings

 Your Name  The name you entered when you set up the account.    
 Email  The slider should be in the On position.   
 Incoming email server    imap.virginmedia.com:993:1  
 Outgoing (SMTP) email server    smtp.virginmedia.com:465:1  
 Outgoing server requires authentication    Ticked
 Use the same user name and password for sending mail  Ticked
 Require SSL for incoming mail  Ticked
 Require SSL for outgoing email  Ticked

Click Done to close the sync settings window.

You are now ready to start using your e-mail account to send and receive messages.

To set up Outlook:

1. Launch Outlook from the Desktop or from the Start > All Programs menu.

2. Open Info and click on Add account.

You will now see this window:

3. Select Manually configure server settings or additional server types. This will grey out the other fields.

4. Click Next to continue. This window opens:

5. Select POP or IMAP as the type of email service.

6. Click Next to continue.

Enter the following email account settings.

 Your Name:  Your name as you would like it to appear to others when you send them an email
 E-mail address:  Your Virgin Media e-mail address. Remember that the part after the @ symbol should correspond to your type of account, e.g.,richard.branson@virginmedia.com.  
 Account Type:  IMAP
 Incoming mail server:  imap.virginmedia.com
 Outgoing mail server (SMTP):  smtp.virginmedia.com
 User Name:

 Use entire email address.
e.g., richard.branson@virginmedia.com

note - this may be different from your MYVM Username

 Password:  Enter the password for your email account
 Require logon using Secure Password Authentication (SPA):    Unticked

Your name as you would like it to appear to others when you send them an email

Your name as you would like it to appear to others when you send them an email

Enter the password for your email account

7. Now click the More Settings… button in the bottom-right corner. This window opens, with the General tab selected, next select Outgoing Server tab and enter the following settings.

 My outgoing server (SMTP) requires authentication:    Ticked 
 Use same settings as my incoming mail server:     Ticked

8. Select the Advanced tab.

Enter the following settings in the Outgoing Server tab.

 Incoming server (IMAP):    993
 This server requires an encrypted connection (SSL):    Ticked
 Outgoing server (SMTP):  465
 Use the following type of encrypted connection:  SSL
 Purge items when switching folders while working online:  Ticked
 Server Timeouts:  By default this is set to 1 minute. If however you encounter timeout issues when setting up your account then please adjust to 5 minutes  

9. Click OK to close the Internet E-mail Settings window and return to the Add New E-mail Account window.

Your email account has now been set up.

10. Now click on Next, and Outlook automatically tests that your settings can be used to log in to the mail server and send a test email message.

If these tests are successful you should see two green tick marks.

11. Click on Finish to exit the Add New E-mail Account wizard.

You are now ready to start using your email account to send and receive messages

To check your settings launch Outlook from the Desktop or from the Start > All Programs menu.

1. Open the Info and click on Account Settings.

2. A window entitled 'Email Accounts' will open and you will be able to see your e-mail account configuration in the main window.

Highlight your email account and click the Change button.

3. You will now see the following Change Account screen.

You will now see the following settings:

 Your Name:  Your name as you would like it to appear to others when you send them an email.   
 E-mail address:  Your Virgin Media e-mail address. e.g.,richard.branson@virginmedia.com.   
 Account Type:   IMAP 
 Incoming mail server:    imap.virginmedia.com
 Outgoing mail server (SMTP):  smtp.virginmedia.com
 User Name:  Your entire email address.
e.g., richard.branson@virginmedia.com
 Password:  The password you entered for your account.
 Require logon using Secure Password Authentication (SPA)  Unticked

4. Now click the More Settings… button in the bottom-right corner. This window opens, with the General tab selected, next select Outgoing Server tab and the following settings will be present.

 My outgoing server (SMTP) requires authentication:     Ticked  
 Use same settings as my incoming mail server:  Ticked

5. To check the server settings click the Advanced tab.

You will now see the following information:

 Incoming server (IMAP):  993
 This server requires an encrypted connection (SSL):    Ticked
 Outgoing server (SMTP):  465
 Use the following type of encrypted connection:  SSL
 Purge items when switching folders while working online:  Ticked
 Server Timeouts:  By default this is set to 1 minute. If however you encounter timeout issues when setting up your account then please adjust to 5 minutes


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