Your mailbox is not available at the moment.


Please try changing your password in the first instance as this may unlock the account following a security precaution taken by our email team.

If you’re ready to create your new password, simply head over to My Virgin Media:

  • Select Sign In
  • Select Forgotten your email or password? under the password box
  • Follow the instructions to change your password
  • Remember do not use existing or previous passwords. Further help can be found here
  • Check out the Virgin Media Security Hub or our Security Matters community page for further email help & support

Should this fail to unlock the account, please retry signing in again in one hour and make sure you are using the correct password to access your email from all of your devices.

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