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Updating Virgin Media Mail in Mozilla Thunderbird

Please make sure the server settings in Thunderbird match the settings at Email Settings for all Virgin Media domains. This applies for POP, IMAP and SMTP server settings.

If you need some help with changing your settings, we’ve put together some help.

To find out if you’re using POP or IMAP:

  1. Select your Virgin Media Mail address
  2. Select View Settings this account
  3. Select Server Settings

The Server Type will either show as POP Mail Server or IMAP Mail Server. Select the appropriate instructions below.

To update your POP Server settings:

  1. Select your Virgin Media Mail address
  2. Select View Settings this account
  3. Select Server Settings

      4. Update Server Settings to:

  • Server Name: pop3.virginmedia.com
  • User Name: Your full email address e.g. Richard.Branson@ntlworld.com
  • Connection Security: SSL/TLS
  • Authentication: Normal password
  • Port: 995

        5. Select Outgoing Server (SMTP)

        6. Select the Virgin Media Mail SMTP server

     7. Update Settings to:

  • Server Name: smtp.virginmedia.com
  • Connection security: SSL/TLS
  • Authentication method: Normal password
  • User Name: Your full email address e.g. Richard.Branson@ntlworld.com
  • Port: 465

        8. Click OK

        9. Click OK again to save your settings

 

 

To update your IMAP Server settings:

  1. Select your Virgin Media Mail address
  2. Select View Settings this account
  3. Select Server Settings

      4. Update Server Settings to:

  • Server Name: imap.virginmedia.com
  • User Name: Your full email address e.g. Richard.Branson@ntlworld.com
  • Connection Security: SSL/TLS
  • Authentication method: Normal password
  • Port: 993

        5. Select Outgoing Server (SMTP)

        6. Select the Virgin Media Mail SMTP server

      7. Update Settings to:

  • Server Name: smtp.virginmedia.com
  • Connection security: SSL/TLS
  • Authentication method: Normal password
  • User Name: Your full email address e.g. Richard.Branson@ntlworld.com
  • Port: 465

    8. Click OK

    9. Click OK again to save your settings


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