How to check what broadband package I am on?

To review your Virgin Media broadband package, simply Sign in to My Virgin Media. If you haven’t created an online account, you can register for one now.

Once signed in, you’ll see ‘My Package’ on the landing page. From here, you will have the option to review your existing broadband services, or upgrade if you are not on our highest tier.

To check average speeds for your package, simply go to

You can also use the My Virgin Media app to review your broadband tier, as well as other things including Service Status and bills.

My Virgin Media app:
 In order to use the My Virgin Media app, the customer will need Virgin Media services (TV, Fibre Broadband, Phone) and an Android mobile (OS 5.0 or later) or an iPhone (iOS 9.0 or later) with WiFi, 3G or 4G internet access.

Need more help

    Ask our community

  • Helpful, friendly forums
  • Packed with tips and advice
  • Staffed by Virgin Media


    Contact us

  • Talk to one of our friendly agents
  • Safe and secure
  • Free from Virgin Media phones or mobile