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What is phishing?

Phishing is a type of online fraud where malicious third parties send an email or message designed to look as if its sender is Virgin Media (or another reputable company) – this is to trick the recipient into giving out private information i.e. their username, password or even bank details.


  • Virgin Media will never ask you for private or personal details via email
  • If you receive what appears to be a suspicious email from Virgin Media, forward immediately to our dedicated mailbox –
  • Make sure you delete the email after you have notified us.

You can protect yourself from becoming a victim of phishing by keeping an eye out for suspicious activity.

Virgin Media will never send an email;

  • Asking for any private or personal details
  • Stating your account is set to be closed due to financial issues
  • Notifying you of an account issue which needs resolving

If there really is a problem with your Virgin Media account, we will be in touch via letter or phone. We will never take action such as closing your account after just sending an email.

  • Do not click the link, instead visit and sign in to check the status of your account
  • Forward the suspicious email to our dedicated mailbox:
  • Mark the phishing email as spam from your email account
  • Finally, make sure you delete the email
  • If you then receive a ‘Spam Content Found’ message from us, then we’re already aware of the email and have taken steps to ensure it is blocked on our Virgin Media Mail platform
  • If you’re using a third-party email service such as or Gmail, you may still receive these emails. Please contact your mail provider for help in blocking these emails.
  • If you’ve clicked on a link in an email that claimed to be from Virgin Media, we recommend you run full anti-virus scans on the device you visited the website on.
  • If you’ve entered your My Virgin Media username and password into a website that claims to be Virgin Media or in an email response, we recommend changing your My Virgin Media password immediately by visiting and following the simple steps.
  • If you have provided financial information such as banking or direct debit details, contact your bank or building society immediately.

All phishing emails forwarded to are investigated by our Internet Security team. They work proactively with website owners, domain administrators and other businesses to ensure that phishing websites are removed as soon as possible.

We are also constantly looking at ways we can stop these emails from landing in your Virgin Media email inbox.

How do I find more information?
For further advice on security issues including what to do if you’ve been a victim of online fraud or cybercrime, please visit

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