Skip to main content
  • Help
  • Will Virgin Media ever ask for my password

 

What is phishing?

Phishing is a type of online fraud where malicious third parties send an email or message designed to look as if its sender is Virgin Media (or another reputable company) – this is to trick the recipient into giving out private information i.e. their username, password or even bank details.

Important!

  • Virgin Media will never ask you for private or personal details via email
  • If you receive what appears to be a suspicious email from Virgin Media, forward immediately to our dedicated mailbox – phishing@virginmedia.com
  • Make sure you delete the email after you have notified us.

 

Typical examples of phishing scams to be aware of

This email comes from an email address of: “wbteam@virmedia.com”

This email states that card details need to be updated by logging into your account. Do not click the link.

 

The above is another email phishing example which states that a bill has not been processed, do not click the link.

 

The above email scam states that there has been an update – and then continues to ask for your details. Do not click the link.

 

Frequently asked questions

You can protect yourself from becoming a victim of phishing by keeping an eye out for suspicious activity.

Virgin Media will never send an email that:

  • Asks for any private or personal details
  • States your account is set to be closed due to financial issues
  • Notifiess you of an account issue which needs resolving

If there really is a problem with your Virgin Media account, we will be in touch via letter or phone. We will never take action such as closing your account after just sending an email.

  • Do not click the link, instead visit virginmedia.com/myvirginmedia and sign in to check the status of your account
  • Forward the suspicious email to our dedicated mailbox: phishing@virginmedia.com
  • Mark the phishing email as spam from your email account
  • Finally, make sure you delete the email
  • If you then receive a ‘Spam Content Found’ message from us, then we’re already aware of the email and have taken steps to ensure it is blocked on our Virgin Media Mail platform
  • If you’re using a third-party email service such as Outlook.com or Gmail, you may still receive these emails. Please contact your mail provider for help in blocking these emails.
  • If you’ve clicked on a link in an email that claimed to be from Virgin Media, we recommend you run full anti-virus scans on the device you visited the website on.
  • If you’ve entered your My Virgin Media username and password into a website that claims to be Virgin Media or in an email response, we recommend changing your My Virgin Media password immediately by visiting virginmedia.com/myvirginmedia and following the simple steps.
  • If you have been a victim of fraud, call Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk * . Action Fraud is the reporting centre for fraud and cybercrime in England, Wales and Northern Ireland. Reports of fraud and any other financial crime in Scotland should be reported to Police via 101. However, if debit cards, online banking or cheques are involved in the scam your first step should to contact your bank or credit card company.

*These links to external sites are provided as a courtesy and we are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems.

All phishing emails forwarded to phishing@virginmedia.com are investigated by our Internet Security team. They work proactively with website owners, domain administrators and other businesses to ensure that phishing websites are removed as soon as possible.

We are also constantly looking at ways we can stop these emails from landing in your Virgin Media email inbox.

How do I find more information?
For further advice on security issues including what to do if you’ve been a victim of online fraud or cybercrime, please visit virginmedia.com/securityhub

Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in