Skip to main content
  • Help
  • What is Smishing?
 

What is smishing?

Smishing is when fraudsters send cleverly disguised SMS messages that appear as if they are from a corporation, bank or government agency. These messages are sent to people, hooking them into disclosing private information such as bank details, passwords, private health information.

How to protect yourself.

  • The senders phone account could have been compromised. Always be wary before responding. If something doesn’t look quite right, use an alternative method of making contact with the sender.
  • Never click a reply link or phone number that you are not sure about.
  • Don’t store your credit card or banking information on your smart phone.
  • Never respond to a SMS message giving out private information, it is highly unlikely that a legitimate company or organisation will message you asking for your password, bank details or credit card details.

What should I do if I receive a suspicious message?

  • Do not click or follow any links within the message.
  • Do not give any personal information like pin numbers, account details or bank card/account details.
  • Do not reply to the message.
  • Block the number on your phone.

If you have been targeted by a scam, then call Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk *. Action Fraud is the reporting centre for fraud and cybercrime in England, Wales and Northern Ireland. Reports of fraud and any other financial crime in Scotland should be reported to Police via 101. However, if debit cards, online banking or cheques are involved in the scam your first step should to contact your bank or credit card company. It’s important you report it so others don’t fall victim. You can forward the message to shortcode 7726, you will then receive a response asking for the shortcode or long number that the spam message came from and Virgin Media will then investigate for you.

*These links to external sites are provided as a courtesy and we are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems.

 

Other ways to get help


    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status

 


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in