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  • What is Smishing?
 

What is smishing?

Smishing is when fraudsters send cleverly disguised SMS messages that appear as if they are from a corporation, bank or government agency. These messages are sent to people, hooking them into disclosing private information such as bank details, passwords, private health information, here are some examples.

How to protect yourself

  • The senders phone account could have been compromised. Always be wary before responding. If something doesn’t look quite right, use an alternative method of making contact with the sender.
  • Never click a reply link or phone number that you are not sure about.
  • Don’t store your credit card or banking information on your smart phone.
  • Never respond to a SMS message giving out private information, it is highly unlikely that a legitimate company or organisation will message you asking for your password, bank details or credit card details.

What should I do if I receive a suspicious message?

  • Do not click or follow any links within the message.
  • Do not give any personal information like pin numbers, account details or bank card/account details.
  • Do not reply to the message.
  • Block the number on your phone.

If you have been targeted by a scam, then call Action Fraud on 0300 123 2040 or visit www.actionfraud.police.uk *. Action Fraud is the reporting centre for fraud and cybercrime in England, Wales and Northern Ireland. Reports of fraud and any other financial crime in Scotland should be reported to Police via 101. However, if debit cards, online banking or cheques are involved in the scam your first step should to contact your bank or credit card company. It’s important you report it so others don’t fall victim. You can forward the message to shortcode 7726, you will then receive a response asking for the shortcode or long number that the spam message came from and Virgin Media will then investigate for you.

*These links to external sites are provided as a courtesy and we are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems.

 

Typical examples of Fraudulent text messages  

Payment issue

1. Text message states that a payment has failed and asks you to click on a link to update card details. The link takes you to a fraudulent site asking for payment. Do not click on any links or enter any details.

Bill processing

2. Text message states there is problem with the latest bill being processed and asks you to click on a link to update card details. Do not click on any links or enter any details.

Billing issue

3. Text message states there is problem with the latest bill being processed and asks you to click on a link to update card details. Do not click on any links or enter any details.

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