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What are Virgin Media's WiFi encryption options?

The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. The computers and devices you wish to authorise are set up so that they can descramble the WiFi signal and hence connect to and use the WiFi network.

WPA (Wi-Fi Protected Access)

WiFi networks secured with WPA encryption require the use of a network security key or 'passphrase' (password), made up of letters and numbers. Computers and other devices must use this passphrase in order to connect to the WiFi network.

As the owner of the WiFi network, you may choose your own passphrase when you set up the WiFi network. The more complex and lengthy your passphrase is, the less likely it is that someone unauthorised will be able to access your WiFi network.

When choosing your passphrase we recommend at least twelve characters with a mix of upper case, lower case and numbers. It should be unique: not something you use for anything else.

To use WPA on Windows, you need to use Windows XP Service Pack 2 or later.


WPA2 is an improved version of WPA, and is used by all recent connected devices, including our Broadband kit. Where possible you should always ensure that you’re using WPA2.

If some of your equipment is WPA-compatible and some is WPA2-compatible, your Hub can be set up to allow connections from both types of equipment. This support for WPA/WPA2 is sometimes called 'Dual Mode' or 'Mixed Mode'.

To get the best possible performance through a wireless 'N' or 'AC' connection, you need to use WPA2. If you use an external USB WiFi adapter, it must be plugged in to a USB 2.0 or higher port in order to ensure the best possible performance.

To use WPA2 on Windows, you need to use Windows Vista or later.

WEP (Wired Equivalent Privacy)

WEP is much less secure than WPA. We do not recommend the use of WEP, although it is better than not using any WiFi encryption method at all.

WEP requires the use of a 'key' (another term for a password), but it is relatively easy for a hacker to find out what this key is and hence gain access to your network.

Whenever you can, make sure to use WPA or WPA2 instead of WEP.

Note: The Super Hub 2ac and Hub 3 do not support WEP connections.

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