What are the benefits for me?

Find out about the key benefits you will receive from your move over to O2.

Once switched over, what extra benefits will I get as an O2 customer?

When you’re with O2, you’ll have access to new benefits, while keeping some of the Virgin Mobile ones:

To start with you’ll get either double the data or unlimited data for the same price.

You’ll continue to be able to roam freely across Europe – up to 25GB, plus four extra countries making up 47 in total.

You’ll get Visual Voicemail which allows you to listen, save, share and delete voicemails using a visual interface on your phone, rather than calling voicemail.

You’ll also gain access to Priority from O2, with offers from high street brands, tickets, experiences and daily treats.

Your network coverage will be the same, as all Virgin Mobile customers are already using the O2 network which was recently awarded ‘Best Network for Roaming’ and ‘Most Popular Mobile Network’ at the Uswitch Awards. Plus we'll always treat you fairly, with access to the same deals as new customers.

What's Visual Voicemail and what benefits will I see?

O2 uses Visual Voicemail – a quick and easy way to manage your voicemail on your phone. Visual Voicemail lets you to listen, save, share and delete voicemails using a visual interface on your phone, so you can manage your messages without calling into your voicemail service. It's available on newer iOS devices and some Android devices – see more

Can I get access to O2 services like Priority and Priority Tickets?

Yes, when you're on O2 you'll get to enjoy all O2 perks like daily treats from Priority from O2 and first dibs on tickets to gigs and events 48 hours early with Priority Tickets.

Once switched over, will I be charged more than my current tariff when I move to O2?

No, you'll either pay the same or less for your airtime tariff when you move to O2.

Can I get Volt benefits, and will they be applied automatically?

When your household is with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi (this is called our Volt benefits). That means double the mobile data on every eligible O2 Pay Monthly plan in your household.

You’ll also get a broadband speed boost to the next available level (up to a max of 1Gbps).

WiFi Pods are available if you find any WiFi blackspots in your home. Plus O2 Travel Inclusive Zone, so you can roam in 75 destinations at no extra cost.

Applying your Volt benefits when you switch to O2

If you’re eligible for Volt benefits and the name on your Virgin Media broadband account matches the name on your O2 mobile account, your Volt benefits will be added automatically within 14 days.

If your broadband and mobile accounts are in different names, or the names don’t match (eg Chris and Christopher), you’ll need to activate your Volt benefits in My O2, and they’ll be applied within 14 days.

You'll also need make sure the address on your O2 account matches the address on the Virgin Media broadband account, whether it’s in your name or someone else in your household.

If they don’t quite match, you can edit your address in My O2. If you’re unsure, you can check in My O2 seven days after your move.

If you think everything's correct and still aren't seeing the options to activate your benefits, give us a call on 202 from your O2 mobile. Find out more about supercharged benefits from Virgin Media and O2.

You can check your eligibility and activate Volt benefits in My O2.

What did O2 win at the March 2023 Uswitch Telecoms Awards?

O2 was awarded Best for Roaming and Most Popular Mobile Provider at the Uswitch Awards in March 2023. Find out more here.