Terms and Conditions

Our Codes of Practice

At Virgin Media, our customers come first and we aim to give you the best customer service possible. But if you feel we’ve fallen short of this, please let us know. We'll work with you to put things right and we'll always try to use your feedback to improve things where we can. Use the links below to find out more.

Virgin Media Consumer Code of Practice

Virgin Media Consumer Complaint Resolution Code of Practice

Virgin Media EPG listing policy

Virgin Media Mobile Data

Ofcom’s Voluntary Code of Practice on Broadband Speeds
On the Ofcom website, you can find a copy Ofcom’s customer guide to the Residential Codes (click here), and Business Codes (click here).