How to use Voice Control on our Stream or Virgin TV 360 boxes

With Voice Control on our Stream and Virgin TV 360 box, you can search, switch channels, open apps, and control your viewing just by speaking into your remote. Simply hit the mic button on our telly remote and tell your box what to do.

Voice Control works across both our Stream and Virgin TV 360 boxes, although some features may vary slightly depending on which box you’ve got. 

Voice control helps you find what you want faster across live TV, box sets, On Demand and apps. You can also change channels or rewind to catch that epic moment one more time. There are so many functions and useful tools available just by talking to. Have a play around and see how it responds to your commands. But here are some useful ones you might want to give a go at first:

Using Voice Control on our Stream or Virgin TV 360 box is quick and easy. All you need is your Virgin TV remote, and you’re ready to start speaking.

1. Press the microphone button:

Press and hold the mic button on your Virgin TV remote to activate Voice Control. You’ll usually find it near the top of the remote, marked with a microphone icon. 

Can’t spot the mic button? Look for the button with a small microphone symbol – it’s designed to be easy to find so you can start using voice commands straight away.

2. Say your command:

While holding the mic button, say what you want to do – whether that’s opening an app, finding a show or changing the channel. Speak clearly and naturally for the best results. 

3. Release and watch it happen:

Let go of the mic button once you’ve finished speaking, and your TV will carry out your command in seconds. 

Tip: You don’t need to learn set phrases – just say what you want, like “Open Netflix” or “Find comedy films”, and your TV will do the rest.

Voice Control makes it quick and easy to find what you want to watch, switch channels and explore new content – all without scrolling or typing. Here are some simple commands to help you get started.

Open apps with your voice

Whether you want to get stuck into a series on Netflix, or rent a film on Store, to open an integrated app, hold the mic button and say its name.

Try saying: “iPlayer” to go to BBC iPlayer
Try saying: “Box Sets” to go to On Demand
Try saying: “VM Store” to go to the Virgin Media Store

Change channels instantly

It’s easy to find your favourite channels in the Guide. But if you know Bake Off is about to start on Channel 4, just below the channel’s name.

Try saying: “Channel 4 plus one” to go to Channel +1
Try saying: “TNT Sports” to go to TNT Sports 1 HD
Try saying: “Cartoon network” to go to Cartoon Network HD

Search for specific shows, films or actors

If you’re looking for your favourite TV show or film, use your voice. If it’s on TV, in On Demand, Catch Up, or one of your integrated apps, we’ll find it for you.

Try saying: “Taskmaster” to find Taskmaster
Try saying: “Ben Fogle” to find shows featuring Ben Fogle
Try saying: “Mean Girls” to find Mean Girls

Browse by your favourite genre

If you’re on the hunt to keep your kids entertained (say: “Kids’ shows”), or you need some speed (say: “Formula One”), there’s a genre for everyone.

Try saying: “Hospital dramas”
Try saying: “Reality”
Try saying: “Football”

Get info about what you're watching

Not sure what’s going on? We’ll do our best to help you out if you hold the mic button and ask for “Information”. Unless it’s Line of Duty. You’re on your own there.

Try saying: “Info”
Try saying: “Information”

Turn on subtitles or audio description

Accessibility settings are easy to control with your voice. You can use the Context button on your remote, or try saying some of these.

Try saying: “Audio description on”
Try saying: “Switch on audio description”
Try saying: “Subtitles on”

From personalised Profiles and tailored recommendations to Watchlists that keep everything you love in one place, everything is designed to help you find what you love.

Personalised home screen

Make yourself at home with a personalised TV experience built around you. With your own profile and tailored home screen, your recommendations stay relevant to your tastes – no mixed-up suggestions from others in the household.

Jump straight into your favourite shows and films, discover new titles you’ll love, and find anything you’ve rented or bought from the Virgin Media Store in one place.

Tailor-made profiles

You can create up to six personal profiles, so everyone in your household can enjoy a TV experience that feels personal. Each profile comes with its own recommendations and watch history, meaning your watch habits won’t be affected by anyone else’s.

My Watchlist

With My Watchlist, keeping track of what you want to watch couldn’t be easier. See a new series or film you like? Just hit Save on your remote and add it straight to your Watchlist – no recording required. Everything you save is stored in one place, ready for you to pick up and play whenever the time is right.

TV Go app

With the Virgin TV Go app, you can take your TV with you wherever you go. Watch live TV, manage your Watchlist and catch up on shows from your mobile or tablet, so you’re never far from the shows you love.

All your apps in one place

All your favourite apps in one place. Access Netflix, Disney+, Prime Video, YouTube and BBC iPlayer all from your remote.

Just sign in and start watching. With multiroom viewing, different boxes around your home can stream different shows at the same time, so everyone gets what they want.

If you’re ready to dive into a world of entertainment but don’t yet have a TV package with us, now’s the perfect time. Powered by our ultrafast fibre network, you can stream, watch and discover all the telly you love using just your voice.

Not sure what’s right for you? Explore our TV and broadband deals to see what’s available where you are.