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My Virgin Media app



The My Virgin Media app is the easiest way to manage your Virgin Media account on the go – and it’s available to download for all new and existing Virgin Media customers

Tap, tap, done!

You can view your bills and package details, check your service status, make quick and easy payments and much, much more. It makes staying on top of your Virgin Media account amazingly simple.


What’s more, you can even switch between and manage your Virgin Media accounts at the touch of a button. Even simpler!

My Virgin Media Account Switcher feature

The My Virgin Media app lets you easily switch between your broadband, TV and home phone account, and your mobile account

We’ve also recently added some excellent new features to the app, including help and information on your Virgin Media services, tracking and changing your upcoming appointments, and a more secure and fast way of logging in.


Want to know more about the My Virgin Media app? Then read on to discover all the ways you could benefit from downloading it today


Switch between your accounts on the fly

We know you want to be able to view all of your Virgin Media accounts in one handy little place. The Account Switcher feature on the My Virgin Media app let’s you do just that. Simply navigate to Add more accounts within the app and follow the onscreen instructions. Once that’s sorted, just tap Accounts in the top right to easily switch between your broadband, TV and home phone account, and your mobile account.


Secure and fast login

We want to help keep your information as secure as possible, so we’ve added PIN, fingerprint and Face ID to the app.


Get lightning-fast access to your bills

The My Virgin Media app allows you to look at your bills from the past 12 months, including any recent charges. Plus, make debit or credit card payments if you don’t pay already by direct debit.


Keep an eye on your service status

Got an issue with your service? Stay on top of what’s going on by diagnosing any problems and finding out when you’ll be back up and running. You can also sign up for text updates on issues we’re fixing.


Check what’s in your package

Take a look at all the great stuff you’re currently getting from us – and discover things you’re missing out on…


View and manage appointments

Find out more about your engineer installation or technician appointment. You can also access a summary of your Quickstart order.


Secure and fast login

We want to help keep your information as secure as possible, so we’ve added PIN, fingerprint and Face ID to the app.


But we’re not stopping there…

We’re always striving to make the My Virgin Media app as brilliant as possible, and we’re aready using your feedback to help us improve the app. If you have any new feature suggestions, we’d love to hear your thoughts – email us at


The app is available for free on both Android (Android 6.0 or above) and iOS devices (iOS 11 or above). Click here to download the My Virgin Media App now. 

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My Virgin Media app: Requires compatible Android 6.0 or iOS 11 or later mobile or tablet.

Virgin Mobile customers: The app will work on a device (iPhone, cellular-enabled iPad, Android phone or cellular-enabled tablet) where a Virgin Mobile SIM is present and the App has verified your SIM (whilst you on the Virgin Mobile data network). If you have got a Pay As You Go plan, remember to register for a My Virgin Media account first).

Broadband, TV and home phone customers: The app will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies – see