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My Virgin Media app: Download our handy free app to manage your account on the go
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The My Virgin Media app is the easiest way to manage your Virgin Media account on the go – and it’s available to download for all new and existing Virgin Media customers
By Virgin Media Edit
- Published
- 18 March 2026
The My Virgin Media app allows you to manage your TV, broadband and home phone accounts. You can view your bills and package details, check your service status, make quick and easy payments, explore exclusive offers from Priority from O2 and get help and support. It makes staying on top of your Virgin Media account amazingly simple.
We roll out updates to the My Virgin Media app all the time. After recent updates, you can now manage your connected devices, pause any device, run a speed test or manage your network more easily.
Read on to discover all the ways you could benefit from downloading it today.
What are the latest updates to the My Virgin Media app?
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Run a super-intelligent WiFi home scan
It’s our two-step speed test powered by Cisco. First, it tests your broadband speed to make sure there are no issues. Then, it guides you around your home, room by room, to check WiFi performance in each one. Just connect to the Hub, tap “Start the scan” then let the app take you through the rest. If the scan finds any areas without superfast WiFi, we’ll suggest ways to improve it – with our WiFi Pods, for example. Sorted!
Manage WiFi Pods
Got a WiFi Pod? With the My Virgin Media app, you can check how all your WiFi Pods are doing: see their signal strength, confirm which devices are connected to each one, get troubleshooting tips, rename them and much more.
Pause WiFi to your devices
See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime.
And loads more
Reboot your WiFi Hub remotely: Restart the Hub with a few taps from the comfort of your sofa.
Manage the Hub’s settings: Change your WiFi settings including passwords and your WiFi network name.
Share your WiFi password: Got guests over? Forget faffing with long passwords – just share your WiFi using the QR code in the My Virgin Media app.
Create a separate WiFi network for visitors: A super-easy way to get your guests online without sharing your password – keeping your home network secure and private.
What can I do with the My Virgin Media app?
Get lightning-fast access to your bills
The My Virgin Media app allows you to look at your bills from the past 12 months, including any recent charges. Plus, you can update your direct debit details or make debit or credit card payments easily in the app if you don’t pay already by direct debit.
Keep an eye on your service status
Got an issue with your service? Stay on top of what’s going on by diagnosing any problems and finding out when you’ll be back up and running.
Secure and fast login
We want to help keep your information as secure as possible, so biometric login (fingerprint and Face ID) is integral to the app.
What rewards can I get with the My Virgin Media app?
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Upgrades for days
Information on broadband speed boosts, our latest and greatest Hubs, and upgrades to our best-ever TV experience. It’s all here in the My Virgin Media app.
Recommendations just for you
Not sure what to watch this weekend? We’ve got you. Get the lowdown on some of the most popular TV programmes and must-see movies.
Tips and tricks
We’ve got top advice on how to make the most of your time with Virgin Media – whether that’s fine-tuning your WiFi or uncovering the perks of our TV service.
Explore Priority from O2
Last but not least, you can access Priority from O2, which is the home of exclusive offers including Priority Tickets for thousands of gigs and events across the UK, as well as rewards, unique experiences, daily treats, prize draws and perks.
The app is available for free on both Android (Android 8 or above) and iOS devices (iOS 15.2 or above). Download the My Virgin Media app now.
More My Virgin Media app questions? Let us help you out
It’s super-easy to use the My Virgin Media app and its services once you’ve downloaded it. All you need to do is log in with your applicable Virgin Media username and password when prompted.
If you click on the Home tab in the My Virgin Media app, you’ll see your Service Status along with the most recent time it was checked. Need more information? Click on Service Status and from there you’ll be able to check the status of your Broadband and Mobile Network Status.
All you need to do is tap the Priority tab at the bottom of the My Virgin Media app, and you’ll enter a world of rewards, offers and more.
If you’re looking to boost your current Virgin Media package, just tap Upgrade Your Package on the My Virgin Media app home screen. Alternatively, hit the Shop tab at the bottom of the app screen and follow the instructions from there.
Absolutely! Just download the My Virgin Media app and enter your Virgin Media credentials to get instant access.
If you want to log out of the My Virgin Media app, click the Settings tab at the bottom of the app and scroll to Sign Out. You can then sign out of the app.
Looking for WiFi tips and tricks?
Whether you want to solve an irritating WiFi problem or you want to keep up to date with the latest news and trends, visit our Tech and Connectivity hub for broadband and WiFi tips, tricks and user guides.
Discover our latest broadband deals
We’ve got speeds for every household. Take a look at our superfast fibre broadband deals.
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My Virgin Media app: Requires compatible Android 6.0 or iOS 11 or later mobile or tablet.
Broadband, TV and home phone customers: The app will work on a device (iPhone, iPad, Android phone or tablet) where sign in has been completed using My Virgin Media account details. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply. Further Legal Stuff applies – see virginmedia.com/legalstuff.
