Our WiFi Guarantee

Get fast, reliable WiFi gliding through every room or money back

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Eligible Virgin Fibre areas only. WiFi Guarantee available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Exclusions & legal stuff apply

Our WiFi guarantee with WiFi Max

With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. If that doesn’t do the job, we’ll send you up to a total of 3.

We’re so confident in this technology that we’ve launched our WiFi guarantee. This means if you don’t get download speeds of at least 30Mbps in every room, and our WiFi Pods don’t do the trick, we’ll pop £100 credit onto your next bill.

How do I test my WiFi speed?

With the Virgin Media Connect app, you can run a WiFi home scan to smooth out any snags. This lets us know if you have a network problem before recommending our WiFi Pods.

1. Download the Virgin Media Connect app

Download the app on the App Store or Google Play.

2. Run a Home scan

Sign in to your account and select Home scan on the home screen

3. Wait for the results

After 60 seconds, the app will let you know if there are any issues and will recommend WiFi Pods if they’ll help solve the problem.

Follow the instructions below to download the Virgin Media Connect app and get the green light on whether you need extra Pods or not!

How do I get your WiFi guarantee?

If you have our Gig1 Fibre Broadband package, or any Volt package, WiFi Max is included at no extra cost, which gives you access to our WiFi guarantee.

If you have M50 - M500 Fibre Broadband (without Volt), you can add our WiFi guarantee with WiFi Max for £8 a month, and you’ll also receive the first WiFi Pod.

If your speed still hasn’t improved with one WiFi pod, simply re-test your speed on the Virgin Media Connect app and if recommended, you can add another WiFi Pod for free. You can have up to 3 Pods.

Activate WiFi Max

How do the WiFi Pods work?

Our WiFi Pods give you more reliable browsing, gaming and show-streaming power, right where you need it. You just need to plug them into a socket halfway between a strong-signal spot and a weak-signal spot for an instant signal boost.

How to set up the Pods

Exceptional features of WiFi Max

Stay connected with problem-sorting Intelligent WiFi

Our Hub and Pods learn how, where and when you use your WiFi thanks to our Intelligent WiFi technology.

Channel optimisation

We’ve added more channels to our existing Intelligent WiFi channel optimisation tech. This helps to keep your gadgets out of traffic jams by finding quieter channels to use.

Adaptive band steering

We've improved our band steering system to make sure more of your devices use the 5GHz frequency - the best option for stronger, faster WiFi.

In-home roaming

This feature helps to work out whether it's better to connect your device to your WiFi Pod or Hub as you move around your home.

Want to know more?

The legal stuff

WiFi Guarantee with WiFi Max

Available to Virgin Media residential broadband customers on M50 broadband or faster. Excludes Essential broadband customers. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. £8 a month add-on or at no extra cost for Ultimate Oomph, Gig1 and Volt customers. WiFi Max is only available to order once your Virgin Media broadband service has been activated. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. If that still doesn’t do the trick we’ll give you a one-off credit of £100 off your next bill. Guarantee and eligibility for pods does not cover broadband faults or network outages. Pods subject to stock availability, require self-installation via QuickStart and can be delivered via Click & Collect or optional home delivery (£5 delivery charge may apply). Pod type provided may differ from image shown. Improved WiFi performance compared to use without pods. Home environment, device limitations, number of users and time of day may affect WiFi performance. User speed varies and depends on Pod/Hub location, as well as broadband package choice. Equipment remains property of Virgin Media. Exclusions and further terms apply.