Homeowners & Tenants | Expanding Our Services | Virgin Media

Homeowners & Tenants

We’re making it even easier for more people to connect to Virgin Media’s awesome services.

How we connect your home to our network

There are just a few simple steps when your property is on our network expansion map.



Most of our construction activity happens on public highways. However, sometimes we have to cross private land and when this happens we need permission from the owner. This permission has to be in writing and takes the form of an access agreement called a Wayleave.

Looking for more information about Wayleave access agreements?

Cabling and Construction

We will lay the fibre optic cables in a narrow trench under the roads and pavements up to a small access point on the pavement in front of the property. All construction is carried out by qualified, insured civil contractors and is usually completed within a few days; we will work with you to ensure there is minimal inconvenience and disruption.

As this is part of our network expansion work we won’t attach cables to your home.  However, if in the future you choose to take Virgin Media services with us, then cabling will be fitted as part of your installation. At this point, you will have an opportunity to agree with us the route of the cabling.

Ready to go

Great news! Your neighbourhood is now supercharged and you have the ability to request a connection to the UK’s fastest widely available optical fibre network.


You and your neighbours will now have the option to become Virgin Media customers, we’ll let you know about the great services and offers we can provide. Once you’ve chosen the services that suit you, we will agree an installation date. On the agreed date, one of our friendly Engineers will get you up and running.

How we’ll get your property connected

Fibre to the premise (FTTP)

A fibre-to-the-premise connection (also known as fibre-to-the-home) utilises our amazing cables to connect your premises directly to our fibre network, providing exceptional speed.

Hybrid fibre-coaxial

Our standard connection uses a combination of optical fibre and coaxial cable to connect homes and buildings to our amazing network.

Apartments & Flats

When connecting a multiple dwelling unit we could connect to the building’s integrated receiver system (if there is one), or via FTTP or maybe even a bespoke cabling solution. We then use the existing wiring to get the flats or apartments connected.