early-disconnection-fees | Virgin Media
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Early disconnection fee - what will I be charged?

As part of a fixed term contract with Virgin Media, you agree that you’ll continue with your chosen Broadband, TV or Phone services at your current address for a minimum period. This is shown in your contract, but is usually either 9, 12, 18 or 24 months.

If you decide to end part or all of your services with Virgin Media during a minimum period, then we’ll usually charge you an Early Disconnection Fee instead of the remaining payments for your minimum period for each service.

To find out more about what an Early Disconnection Fee is and when it is charged please click here.

How much is my Early Disconnection Fee?

If your contract means you’re charged an Early Disconnection Fee, how much you’ll be charged depends on what services you have, and how much of your minimum period remains for each service.

Below you’ll see the amount you'll be charged for each product per month remaining on your minimum contract period.


Virgin Phone

Service

Amount  charged per month

All Virgin Phone Services

£10.80


Broadband

If you are on our current speeds then the following fees apply:

Service

Amount charged per month

Fibre 20 (30GB Data)

£16.50

Superfibre 50/70

£21.50

VIVID 100/150

£26.50

VIVID 200

£31.50

VIVID 200 Gamer

£34.00

VIVID 300

£36.50

 

You may be on one of the below products if you joined before October 2015 and have not yet taken your available speed upgrade:

Service

Amount charged per month

Superfast 20/30/50

£21.50

Superfast 60

£26.50

Vivid 120/152

£31.50

Other speeds have previously been available; charges will not exceed £36.50 or the price of your Broadband service.


TV as Part of a Bundle

If you have TV as part of a bundle (with Broadband and/or Phone)

Service

Amount charged per month

Player (TV M)

£0.00

Mix

£3.00

Fun (TV L)

£10.00

Full House (TV XL)

£12.00

 


You may be on one of the below services which are no longer on sale:

Service

Amount charged per month

More TV

£2.00

TV M+

£3.00

 

TV Only

If you only have a TV service with us then the following fees apply:

Service

Amount charged per month

Player (TV M)

£0.00

Mix

£16.50

Fun (TV L)

£20.00

Full House (TV XL)

£25.00


You may be on one of the below products which are no longer on sale:

Service

Amount charged per month

More TV

£16.50

TV M+

£18.00


How Do I Calculate my Early Disconnection Fee?

As an example, for a customer who has our current Full House bundle (Full House TV, VIVID 200 and Phone with Talk Weekends) with 5 months remaining for their minimum period for all services, the Early Disconnection Fee (EDF)  would be as follows:

·         Full House TV EDF - £12 x 4 months = £48
·         VIVID 200 EDF - £31.50 x 4 months = £126
·         Phone EDF - £10.80 x 4 months = £43.20

This would give a total Early Disconnection Fee of £217.20.

We’d charge a 4 month Early Disconnection Fee as this is the remaining period after the standard 30 day notice period we ask for when downgrading or removing services. During the 30 day notice period we charge the normal monthly cost for the services.

If a customer had a longer minimum period for their services remaining and the total Early Disconnection Fee came to more than £240, we would cap the amount of the Early Disconnection Fee so the customer paid no more than £240.

The Early Disconnection Fee for your Phone is not payable for any month where you have already paid for your line rental in advance with Line Rental Saver.