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Terms and Conditions

Early disconnection fees - what will I be charged?

The early disconnection fee that you'll be charged if your contract is cancelled within the minimum contract period depends on what services you have and how long is left to run on your minimum contract period for each of those services.

The table below shows, for each type and tier of service, the amount you'll be charged for each month remaining on your minimum contract period.

Early disconnection fees

 

 

Service tier

Early disconnection fee*

Phone

M

£10.00

 

L

£10.00

 

XL

£10.00

 

XXL

£10.00

Broadband

S

£15.00

 

M

£15.00

 

L

£20.00

 

XL

£25.00

 

XXL

£30.00

 

XXXL

£35.00

TV Solus

Player

£0.00

 

Mix

£16.50

 

Fun

£20.00

 

Full House

£25.00

TV Duals/Triples

Player

£0.00

 

Mix

£3.00

 

Fun

£10.00

 

Full House

£12.00

*per month left on minimum contract period

 

For example, if you have 3 months left to run on your contract and the bundle of services you're cancelling is:
Phone size: M, Broadband size: M and TV size: Mix

the Early Disconnection Fee that you’ll be charged is:

£10.00 (for Phone M) + £15.00 (for Broadband M) + £3.00 (for Mix TV) = £28.00 multiplied by 3 (i.e. 3 months left on your minimum contract), giving a total Early Disconnection Fee of £84.00.

Note: The maximum early disconnection fee is capped at £240. Early disconnection fees are not payable for any month where you have already paid for your line rental in advance on Line Rental Saver.