early-disconnection-fees | Virgin Media
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Terms and Conditions

Early disconnection fee - what will I be charged?

As part of a fixed term contract with Virgin Media, you agree that you’ll continue with your chosen Broadband, TV and/or Phone services at your current address for a minimum period. This is shown in your contract, but is usually either 9, 12, 18 or 24 months.

If you decide to end part or all of your services with Virgin Media during a minimum period, then we’ll usually charge you an Early Disconnection Fee instead of the remaining payments for your minimum period for your services.

The Early Disconnection Fee will not be more than the charges you would have paid for the services for the remainder of the minimum period less any costs we save, including the cost of no longer providing you with the services.

If you move to another address and continue with Virgin Media services, an Early Disconnection Fee will not be applied and you’ll begin a new minimum period at your new address.

How much is my Early Disconnection Fee?

If your contract means you’re charged an Early Disconnection Fee, how much you’ll be charged depends on what services you have, and how much of your minimum period remains for each service.

Below you’ll see the maximum amount you could be charged for each product per month remaining on your minimum contract period.  Some packages and discounts may mean that you will be charged less than shown below.


Virgin Phone

Service

Monthly charge

All Virgin Phone Services

£0.00


Broadband

If you joined before the 1st August 2017 then the following maximum fees apply:

Service

Monthly charge

Fibre 20 (30GB Data)

£10.00

Superfast 20/30/50

£13.00

SuperFibre 50/70

£13.00

SuperFibre 60

£21.00

VIVID 100/150

£21.00

VIVID 120/152/200

£26.00

VIVID 200 Gamer £26.00
VIVID 300 £26.00

If you joined after the 1st August 2017 or have made a package change to our current speeds the following maximum fees apply:

Service

Monthly charge

Fibre 20 (30GB Data)

£10.00

VIVID 50

£13.00

VIVID 100

£13.00

VIVID 200 £21.00
VIVID 300 £26.00


Other speeds have previously been available; the amount charged for each month left on the contract  will not exceed £26.00.


TV as Part of a Bundle

If you have TV as part of a bundle (with Broadband and/or Phone) then the following maximum fees apply:

Service

Monthly charge

Player (TV M)

£3.00

Mix

£6.00

Fun (TV L)

£12.00

Full House (TV XL)

£14.00

 


You may be on one of the below services which are no longer on sale:

Service

Monthly charge

More TV

£3.00

TV M+

£4.00

 

TV Only

If you only have a TV service with us then the following maximum fees apply:

Service

Monthly charge

Mix

£10.00

Fun (TV L)

£19.00

Full House (TV XL)

£24.00


You may be on one of the below products which are no longer on sale:

Service

Monthly charge

TV M+

£10.00


How Do I Calculate my Early Disconnection Fee?

As an example, for a customer who has our current Full House bundle (Full House TV, VIVID 200 and Phone with Talk Weekends from 1st August 2017) with 5 months remaining for their minimum period for all services, the Early Disconnection Fee (EDF)  would be as follows:

·         Full House TV EDF - £14 x 4 months = £56
·         VIVID 200 EDF - £21 x 4 months = £84
·         Phone EDF - £0 x 4 months = £0

This would give a total Early Disconnection Fee of £140.

We’d charge a 4 month Early Disconnection Fee as this is the remaining period after the standard 30 day notice period we ask for when downgrading or removing services. During the 30 day notice period we charge the normal monthly cost for the services.

If a customer had a longer minimum period for their services remaining and the total Early Disconnection Fee came to more than £240, we would cap the amount of the Early Disconnection Fee so the customer paid no more than £240.

The Early Disconnection Fee for your Phone is not payable for any month where you have already paid for your line rental in advance with Line Rental Saver.

If you ask to end part or all of your services you will be advised of your Early Disconnection Fee.  Although the tables above show the EDF charged for our current advertised packages and most of our other packages occasionally ‎you may have package or discount that means that your Early Disconnection Fee will be lower than shown above.  If this is the case we will let you know as soon as we can, and no later than within a week of you asking to end your services, to confirm the final amount.