Virgin Media for all

Helping everybody live an independent digital life

 

Accessibility at Virgin Media

At Virgin Media, we want everybody to enjoy our great products and services. That's why we're doing everything we can to make them accessible for disabled people.

 


 

Virgin TV

Find information on subtitles, audio description, and many other features in your Virgin services.
 


 


 

Virgin Broadband

By changing a few settings on your computer, browsing the web is an easier, more enjoyable experience.
 


 


 

Virgin Phone

We all love keeping in touch with family and friends. We'll show you what features make this possible for everyone.


 


 

Virgin Mobile

Looking for a new mobile? Many of our mobile phones are packed with useful accessibility features. We'll show you which features will help.


 


 

Our stores

To speak to a member of the Virgin Media team face to face, visit one of our high street stores.
 


 


 

Your account & billing

As well as providing bills in accessible formats, we have a service that lets a friend or family member look after your account.


 


 

 

Contact us

Broadband, TV and Phone customers

Text us

Simply text us your query for free on 07533 051 809 ^ between 8am and 8pm Monday to Friday and one of our team will be happy to help. It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they are back in.

Call our Customer Service team

Call 150 from your Virgin Media phone or mobile, or call 0345 454 1111 * from any other phone between 8am and 9pm Monday to Friday, 8am and 8pm Saturday, 8am and 6pm Sunday.

For our text relay service, call us free on 18001 0800 052 2164.

You can also contact us through a sign language interpreter between 8am and midnight 7 days a week.


Mobile customers

Text us

Simply text us your query for free on 07533 016 422 ^ between 8am and 9pm Monday to Friday, 8am and 8pm Saturday, 8am and 6pm Sunday and one of our team will be happy to help. It’s quick, convenient and if you text outside our opening hours, our team will pick up your message when they are back in.

Call our Customer Service team

Call 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone between 8am and 9pm Monday to Friday, 8am and 8pm Saturday, 8am and 6pm Sunday.

For our text relay service, call us free on 18001 0800 052 2164.


The legal stuff

For details on our Accessibility and Vulnerability Policy, visit virginmedia.com/corporate/media-centre/public-policy-statements/accessibility-and-vulnerability-policy

*For call costs to our team from a Virgin Media home phone, visit our call costs page. Call costs from other networks and mobiles vary.

^The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.