How to manage My Virgin Media account


Managing your account can be tricky. Find out all you need to know from our help article on managing your account. Learn to set up and manage your My Virgin Media account.

Manage your account via our app
You can manage your Virgin Media account from the palm of your hands. Simply download the My Virgin Media app.

What is a My Virgin Media account?

A My Virgin Media account is where you can manage your broadband, TV and phone account online.

It’s free to sign up and has many features. Some things you can do are:

  • View your current and previous bills
  • Set up and change your Direct Debit details
  • See your balance and make quick payments
  • Switch to eBilling and save yourself £21 a year
  • See what’s in your package
  • See your offers and upgrades
  • Manage add-ons or subscriptions if you’ve got Stream from Virgin Media
  • Check for known faults in your area

How do I register for a My Virgin Media account?

To register for a My Virgin Media account you’ll need your account number, your area reference and the account holder’s last name. This information is on one of your bills or the letter we sent after placing your order. Check out the section Where do I find my Virgin Media account number and area reference? below for more information.

Virgin Mobile customers are now on O2 plans:

As part of our merger with O2, we stopped selling Virgin Mobile plans at the end of August 2023.

If you had a Virgin Mobile plan, you’ll now be on an equivalent O2 plan. While you have the same contract with Virgin Mobile, your services are now provided by O2. All these changes were automatic – and you would have been contacted about them 30 days prior to your move date.

You can easily check and manage your mobile plan by signing in to My O2.

How do I sign in to My Virgin Media account?

Head over to My Virgin Media, and select sign in. You’ll be asked for your email and password:

  • Email - your email address like gmail.com or hotmail.com
  • Password - you set this when you registered your account

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