How to manage My Virgin Media account


Managing your account can be tricky. Find out all you need to know from our help article on managing your account. Learn to set up and manage your My Virgin Media account.

Manage your account via our app
You can manage your Virgin Media account from the palm of your hands. Simply download the My Virgin Media app.

What is a My Virgin Media account?

A My Virgin Media account is where you can manage your broadband, TV and phone account online. My virgin Mobile account allows you to manage your virgin mobile services.

It’s free to sign up and has many features. Some things you can do are:

  • View your current and previous bills
  • Set up and change your Direct Debit details
  • See your balance and make quick payments
  • Switch to eBilling and save yourself £21 a year
  • See what’s in your package
  • See your offers and upgrades
  • Check for known faults in your area

How do I register for a My Virgin Media account?

To register for a My Virgin Media account you’ll need your account number, your area reference and the account holder’s last name. This information is on one of your bills or the letter we sent after placing your order.

How do I sign in to My Virgin Media account?

Head over to My Virgin Media, and select sign in. You’ll be asked for your email and password:

  • Email - your email address like gmail.com or hotmail.com
  • Password - you set this when you registered your account