How to manage My Virgin Media account
Managing your account can be tricky. Find out all you need to know from our help article on managing your account. Learn to set up and manage your My Virgin Media account.
Manage your account via our app
You can manage your Virgin Media account from the palm of your hands. Simply download the My Virgin Media app.
What is a My Virgin Media account?
A My Virgin Media account is where you can manage your broadband, TV and phone account online. My virgin Mobile account allows you to manage your virgin mobile services.
It’s free to sign up and has many features. Some things you can do are:
- View your current and previous bills
- Set up and change your Direct Debit details
- See your balance and make quick payments
- Switch to eBilling and save yourself £21 a year
- See what’s in your package
- See your offers and upgrades
- Manage add-ons or subscriptions if you’ve got Stream from Virgin Media
- Check for known faults in your area
How do I register for a My Virgin Media account?
To register for a My Virgin Media account you’ll need your account number, your area reference and the account holder’s last name. This information is on one of your bills or the letter we sent after placing your order. Check out the section Where do I find my Virgin Media account number and area reference? below for more information.
How do I sign in to My Virgin Media account?
Head over to My Virgin Media, and select sign in. You’ll be asked for your email and password:
- Email - your email address like gmail.com or hotmail.com
- Password - you set this when you registered your account
FAQs
There are lots of places where you can find your account number and area reference number, including at the top of your bill, in your eBill email notification or in your welcome email. You can find out more about these below.
Remember, your account number is a 8 to 9 digit number, and your area reference number is a 2-digit number.
On your eBill or paper bill
Whether it’s your eBill that you view online through My Virgin Media, or a paper bill you’ll get in the post, you’ll see your account number and area reference at the top of the bill.
In your eBill notification email
If you view your bills online through My Virgin Media, each month we’ll send you an email to let you know when your new bill is ready. You’ll see your account number and area reference is shown in these emails.
In your welcome email
If you’re new to Virgin Media and you’ve not had a bill yet, you’ll be able to see your account number and area reference in the pink section of your welcome email.
Through your My Virgin Media account
If you’ve already got a My Virgin Media account, you can sign in and view your account number and area reference within your account settings area.
You can let people in your household access My Virgin Media, if you’re the account holder.
To add an account:
- Sign in to My Virgin Media
- Select Update settings at the top of the page
- Select Account details
- Select the Manage other accounts
- Select Create a new account
- Finally, complete all the new user details including their full name and chosen email address
That’s it! They’re good to go.
Note: Don't forget to tell them the password you've chosen for them. They'll need to enter this when they sign in, and can change it once they’ve logged in.
- Sign in to My Virgin Media
- Select Update settings at the top
- Select Account details
From the Account details page you can select the Edit link against what you would like to update.
Email
The email address you use to sign in to My Virgin Media. Remember, if you change this, you must use the new email address to get access to Virgin Media Mail via a browser. If the new address isn’t an address you previously used to sign in to eBilling, we’ll send you an email with a link to confirm your new username.
An example: If you change your email from rbranson@virginmedia.com to rbranson@owndomain.com, you'll need to use the new email address to sign in to your rbranson@virginmedia.com Webmail account.
Remember if you use an email client, such as Outlook, with Virgin Media Mail, you will need to keep using your original Virgin Media Mail address to sign in.
Password
The password you use to sign in to My Virgin Media. Remember that if you change your password here, you'll also need to change the settings in any email programs that you use to reflect the change.
Password recovery question
If you forget your My Virgin Media password, we’ll ask you to answer this question before you can reset it.
First name
We'll use the first name for you when you are signed in to My Virgin Media or when we email you. If your name has changed, for example if you've got married, please see Changing the name on my Virgin Media account.
Contact email address
The email address we use to contact you with information about your account and bill. If you update your contact email address to one you haven’t used with us yet, we'll send a confirmation email with a link to the new address to check we have the right details. Click the link in the email to confirm the change.
Contact phone number
The phone number we will call and/or text you on.
If you’d like to remove a user from your account, it’s important to remember that they won’t be able to use their My Virgin Media account once removed.
When you remove someone’s account if they have a Virgin Media Mail address - they'll no longer have access to their Mail account.
To remove a user:
- Sign in to My Virgin Media
- Select Update settings at the top of the page
- Select Account details
- Select the Manage accounts tab
- Select view/change next to the account you want to remove
- Select the Delete this account button
- Confirm that you want to delete the account
The user’s My Virgin Media account will now be removed.
Note: It's not possible to delete the primary My Virgin Media account, only additional ones.
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