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How to manage My Virgin Media account
Managing your account can be tricky. Find out all you need to know from our help article on managing your account. Learn to set up and manage your My Virgin Media account.
Manage your account via our app
You can manage your Virgin Media account from the palm of your hands. Simply download the My Virgin Media app.
What is a My Virgin Media account?
A My Virgin Media account is where you can manage your broadband, TV and phone account online. It’s free to sign up and has many features. Some things you can do are:
View your current and previous bills
Set up and change your Direct Debit details
See your balance and make quick payments
Switch to eBilling and save yourself £21 a year
See what’s in your package
See your offers and upgrades
Manage add-ons or subscriptions if you’ve got Flex
Check for known faults in your area
How do I register for a My Virgin Media account?
To register for a My Virgin Media account you’ll need your account number, your area reference and the account holder’s last name. This information is on one of your bills or the letter we sent after placing your order. Check out the section Where do I find my Virgin Media account number and area reference? below for more information.
Virgin Mobile customers are now on O2 plans:
As part of our merger with O2, we stopped selling Virgin Mobile plans at the end of August 2023. If you had a Virgin Mobile plan, you’ll now be on an equivalent O2 plan. While you have the same contract with Virgin Mobile, your services are now provided by O2. All these changes were automatic – and you would have been contacted about them 30 days prior to your move date.
You can easily check and manage your mobile plan by signing in to My O2.
How do I sign in to My Virgin Media account?
Head over to My Virgin Media, and tap the button to sign in. You’ll be asked for your Virgin Media O2 ID, which includes:
The email address you’ve set up to sign in with
Two of your chosen authentication methods, like a password, a verified mobile number or email address to send a verification link or code to, or your device’s passkey or face or fingerprint recognition.
FAQs
There are lots of places where you can find your account number and area reference number, including at the top of your bill, in your eBill email notification or in your welcome email. You can find out more about these below.
Remember, your account number is a 8 to 9 digit number, and your area reference number is a 2-digit number.
On your eBill or paper bill
Whether it’s your eBill that you view online through My Virgin Media, or a paper bill you’ll get in the post, you’ll see your account number and area reference at the top of the bill.
In your eBill notification email
If you view your bills online through My Virgin Media, each month we’ll send you an email to let you know when your new bill is ready. You’ll see your account number and area reference is shown in these emails.
In your welcome email
If you’re new to Virgin Media and you’ve not had a bill yet, you’ll be able to see your account number and area reference in the pink section of your welcome email.
Through your My Virgin Media account
If you’ve already got a My Virgin Media account, you can sign in and view your account number and area reference within your account settings area.
