How do I buy Virgin Media's services?
Last updated: January 30, 2017
If you want to find out more about buying services from Virgin Media you’ve come to the right place.
You can buy online, give us a call, or if you’ve got a Virgin Media store nearby you can even pop in and have a look at our brilliant services in action.
From ordering your services to choosing your perfect bundle and switching from your current supplier we’ve got it covered below.
Or if you want to find out more about installation just check out Getting Broadband, TV and Phone installed.
Is there a Virgin Media store near to me? Is there a Virgin Media store near to me?
In store you'll be able to try out our Broadband, have a play with our TV service, and have a look at our great selection of mobile phones. Come on in and see what you're missing.
Visit our Store Locator to search for stores by place or postcode.
How do I switch from my current supplier? How do I switch from my current supplier?
Switch to Virgin Media - in 3 easy steps
It couldn't be simpler!
- You don't need a MAC code
- You can normally keep your BT phone number and stop paying BT line rental*
- You won't be without your broadband, TV or phone
- We can install all your services in one go!
- Plus, you could save money with our great value bundles
*If your new home is still within the same local area, changing your number is completely free of charge.
Step 1: Choose your new services
Pick one of our brilliant value bundles, or build your own bundle for Broadband, TV and Virgin Phone. Then tell us which date you’d like us to deliver your equipment, or alternatively we’ll send an engineer round to your property on the date that suits you best.
Step 2: Get connected
Then it's out with the old and in with the new! Once your services are all setup you're ready to sit back and enjoy the power of Broadband, TV and Virgin Phone!
Step 3: Cancel your old services
It's so easy and we've even written the letter to get you started. Just download the cancellation letter to your provider below, fill in the blanks and pop it in the post box.
You'll usually need to give 30 days' notice and pay for your final month. Have a look at your contract and see.
NOTE: Virgin Media cannot be held responsible if your existing provider fails to cancel your services. The cancellation of your existing services is your responsibility.
How do I order online? How do I order online?
Ordering online couldn't be easier. To find out what services you can get just use our postcode checker. This lets you know which services are available in your area.
Then pick the package that suits you best. For the best value, we'd suggest you pick one of our fantastic bundles, including Broadband, TV, and Virgin Phone.
Next we'll help you to fill in your order form, set up your account and book your installation date.
What happens once I submit my order online?
We'll email you to confirm your order and installation date. Then it's all systems go!
You can keep track of your order if you’ve just joined us and you’re waiting for your shiny new kit to be delivered or your engineer to come and install your services. If you’re an existing customer waiting for an upgrade to your services you can track that too.
Just visit our Welcome area to find out how to track your order.
When will my order confirmation arrive?
We'll be in touch within 48 hours.
Are my payment card details safe online?
We look after your details very carefully. The card details you give us online are encrypted (scrambled) and sent to us using Transport Layer Security (TLS) technology. This is industry standard encryption technology that protects the card details whilst they are being sent over the internet.
Why do you need to know how long I have lived at my current address?
When you order online, we'll ask you to set up a Direct Debit with us. Ordering Virgin Media sis subject to a UK credit check. To help us do this we need your current address, plus any other address you've been living at in the last 3 years. So if you've moved house recently, we'll need you to let us know where you lived before.