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Flubot Malware Alert

You may have recently received a letter and/or email from Virgin Media explaining that we have been notified a device on your network has been infected by malware named Flubot. If you have received such a communication from us, please follow the advice given on this page to resolve the issue.
 

Overview

Flubot is a type of malware mainly affecting Android devices, it is distributed via SMS messages that notify a user of a ‘missed package delivery’ which provides a link to an app – this is in fact a tracking app designed to steals passwords and sensitive data. Once on a user’s device it will also access contact details and distribute further messages.

Apple users can still be affected as the text messages will direct them to a site that can take their personal information.
 

What has happened?

We work with a number of not-for-profit organisations across the banking industry and security sectors that collate information on devices across the Internet that are infected with malware. They have notified us that a device on your home Internet connection (or one connected to your home network) is infected with malware.

We are unable to specify exactly what device in your home is infected, but it is highly likely to be an Android device as this type of malware targets users through an Android app via a text message link.

If the malware is not removed, the device can be exploited to unwittingly participate in malicious activities.

It is therefore important that you follow the advice in this article.
 

How can the issue be fixed?

If you receive the text message, please ensure to complete the following:

  1. Do not click the link and do not install any apps, if requested.
  2. Forward the message to 7726 – this is a free spam reporting service supported by most phone operators
  3. And finally, delete the message

If you have clicked the link in the text message and downloaded the app you will need to perform a full factory reset on your device to ensure the malware is removed, please refer to your manufacturers guide for assistance with performing a factory reset. Before this is done please ensure not to login to any accounts on the device. If you have logged into an account on or after the date you have been infected, we strongly advise you change the password for that account.

Be aware that if you do not have backups enabled, you will lose data.
 

How do I know I’m now safe?

If you have followed the above advice you can be confident that you have resolved the issue.

If you would like further advice or to verify that this is a genuine Virgin Media communication, then our community will be happy to help. Just visit virginmedia.com/community, select 'Help forum' and join in the conversation on the Security matters board.
 

Where can I find further information and advice?

You can find general security advice and articles on other vulnerabilities at

virginmedia.com/securityhub

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