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How do I set up voicemail on my Virgin home phone?

Who needs an answerphone when you’ve got voicemail at your fingertips?

We have two great options for you to choose from.

Free Voicemail - A totally free service that lets you record your own personal greeting. This feature is automatically added to all new accounts, just dial 1571 to get started.

Voicemail Plus - A chargeable service that lets you listen to messages and change your voicemail settings wherever you are. You can also set up a Voicemail plus PIN number to access your messages from any phone, anywhere!


Free Voicemail

Voicemail Plus

Mailbox Properties



Total messages

10 30

Message length (each message)

60 seconds

60 seconds


Yes, max length: 30 seconds Yes, max length: 30 seconds
Name Yes, max length: 5 seconds Yes, max length: 8 seconds
Un-played messages – days kept



Played messages – days kept


Max login time (this is the time after which the voicemail will automatically log you out)

10 minutes

20 minutes

Remote Access

__ Yes

Passcodes and tutorials



Passcode from own phone

__ Yes

Passcode on remote access





Autoplay messages

Yes Yes

Play and save messages

Yes Yes

Pause in playback

__ Yes

Forward and back 10 seconds



New message arrived



Dial '0' option for help

Yes Yes

Undelete messages

__ Yes

Personalised greetings and name



Pre-loaded greetings

Yes Yes

Change name

Yes Yes

Change greeting

Yes Yes


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