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There are no large scale network outages we're currently aware of

Service status on a mobile device

Check your service status

It might be that your services are down due to an issue in your area or there may be a loose connection in your home. So it’s worth checking our Service status page where you can...

  • Run tests on your services and kit
  • Check your area for network outages
  • Book an engineer appointment
  • Sign up for updates via text or email
  • Replace your old or faulty kit

You can can access our Service status page on the move, just download our My Virgin Media app.

Our community is on hand

  • Join over half a million members
  • Browse through helpful hints and tips
  • Talk to customers & our friendly team
  • Post your own questions & answers
Mobile/Desktop only wrapper - from Small breakpoint - to No limit breakpoint
Mobile/Desktop only wrapper - from Small breakpoint - to No limit breakpoint
Virgin Media connect

Download the Virgin Media Connect app

Test your WiFi performance, scan for blackspots, order an intelligent WiFi Booster and speak to our team of trained agents to help solve any trickier WiFi issues all with the Virgin Media Connect app.

Download on the App Store
Get it on Google Play
Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint

Download the Virgin Media Connect app

Test your WiFi performance, scan for blackspots, order an intelligent WiFi Booster and speak to our team of trained agents to help solve any trickier WiFi issues all with the Virgin Media Connect app.

Virgin Media connect
Download on the App Store
Get it on Google Play