TV Go accessibility

Last updated: December 11, 2017

Need subtitles or audio description when watching TV?

With Virgin TV Go you can access subtitles and audio description on Live TV. In addition Virgin TV Go is compatible with accessible access options on your device.

We’re currently working on supporting subtitles or audio description with On Demand content in Virgin TV Go.

On all devices Virgin TV Go offers:

  • Subtitles when watching Live TV (dependent on the channel)
  • Audio description when watching Live TV (dependent on the channel)

When using the Virgin TV Go app on Android, iOS and Windows 10, assisted access options such as VoiceOver, TalkBack or East of Access are supported.

When using Virgin TV Go via a computer browser, assisted access support is dependent on your operating system.

Using Subtitles and Audio Description

Not all channels carry subtitles or audio description for Live TV. Where the channels do carry these, you can access them when watching the channel.

To do this:

  • Select or Tap on the language options icon
  • Choose your subtitles or audio description options. You’ll only see the options for the language options available

If you don’t see the language options icon then the channel doesn’t offer either subtitles or audio description.

Need more help

    Ask our community

  • Helpful, friendly forums
  • Packed with tips and advice
  • Staffed by Virgin Media


    Contact us

  • Get in touch with our friendly team
  • Waiting times may vary
  • Free from Virgin Media phones or mobile