Let’s take a look as some of the most common problems you might come across on your Virgin TV Control app and how to solve them.
If you’ve recently had your Virgin Media TV box installed, it can take up to 24 hours for your account to become active.
If Virgin TV Control can’t find any Virgin TV boxes on your home network you’ll see this message: We could not find any boxes on this WiFi network.
If Virgin TV Control app is still having trouble finding the Virgin TV box there are a few things you can do:
If your Android phone or tablet still can't find the Virgin TV box;
If your iPad, iPhone or iPod Touch still can't find the TiVo box:
Virgin tv control app not connecting? If your iPad, iPhone or iPod Touch loses its connection to the Virgin TV box when you move between menus or refresh a screen, you’ll see a message saying Lost Connection.
It can take a few minutes for the TV Control app and the Virgin TV box to reconnect when the network connection returns.
If the Hub loses its Internet connection and can’t connect to any Virgin TV boxes – due to loss of power, for example – a message will be displayed on screen. This will indicate that there is a problem with the Hub. Tap Try Again and your handheld device will rescan for an Internet connection. If you continue to see this message:
If the Hub loses its internet connection your Android tablet or phone can still connect to any Virgin boxes you have set up, but it won't display images for shows. If this continues to happen you can:
First, make sure both the Virgin TV V6 or TiVo box you’re trying to control, and your iPad, iPhone or iPod Touch are connected to the Hub and that the Hub has a working broadband connection.
If that doesn’t work then try checking that the Network Remote Control setting is enabled on your Virgin TV V6 or TiVo box. To do this:
For further help, check Using Virgin TV Control as a remote control.
First, make sure your Android phone or tablet is connected to the Hub and the Hub has a working broadband connection.
If that doesn’t work then try checking that the Network Remote Control setting is enabled on the Virgin TV box. To do this:
For further help, check Using Virgin TV Control as a remote control.
Has your Android tablet been switched off or run out of battery recently? This could affect the time or date it’s now showing, you may need to reset it to the right time for the TV listings to work properly.
If you’ve lost your iPad, iPhone or iPod Touch, then we recommend changing your My Virgin Media password, as the app will stay signed in for Virgin TV management until you do. You can do this by signing into your My Virgin Media account
If you’ve lost your Android phone or tablet, then we recommend changing your My Virgin Media password as the app will stay signed in for Virgin TV management until you do.
We've got other ways of helping