How do I change the name on my Virgin Media account?

Last updated: September 10, 2018

Have your circumstances changed, and you need let us know? Don’t worry. We’ve got all the help you need.

If you've got Broadband, TV or Phone you can let us know if you've changed your name or if you need to transfer the account to someone else living with you.

If you've got a Virgin Mobile phone or SIM you can let us know if you've changed your name.

If you’re looking to change the details on a Virgin Media account because the account holder is unwell or has died, then we’ll do everything we can to help. Please see The Virgin Media account holder has died for help on what to do.

If you’re wishing to update your own details then it’s nice and simple.

Before you start

If you’ve got married, have changed your name via deed poll, or need to update your name for any other reason, then you simply download our name change form and send it back with supporting documentation. If we've made a mistake with how your name is spelled, then just send us the form with details on what we need to change.

You can’t use this option to change the person responsible for the account. Please see the Account Transfer section for details on how to change the account holder.

What do you need to know?

  • Once we’ve received your information we’ll aim to change the name on the account within 48 hours of receipt of the completed form and documentation
  • Please only send us copies of your documentation as we will not be able to return them
  • We will be more than happy to change your both your cable and mobile accounts if you require, just detail the account numbers / mobile numbers on the form
  • Your services will remain unaffected whilst we update your account

Complete the Change of Details form

Download our Change Of Details form here.

Then simply complete the form and attach a copy of:

  • A Marriage Certificate
  • A Civil partnership certificate, or
  • A Deed poll documentation

Send us your form

Send us your completed form along with your attached documentation. You can do this in two ways:

By Email

Scan a copy of your documentation and email them, along with your completed form to namechange@virginmedia.co.uk. Please don't use this email address for anything else as we won't respond.

By Post

Scan a copy of your documentation and post them, along with your completed form to:

Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9BB

If you wanting to change the account holder of your Virgin Media account to someone else we can help.

Before you start

First you’ll need to have lived in the same address as the other person for at least six months. If you’ve lived together for less than six months then you won’t be able to transfer the account.

You don’t need to follow this if you’ve got married, have changed your name via deed poll, or need to update your name for any other reason. See the Name Change section for details on how to update your own name.

Remember you can only transfer a Broadband, TV or Phone account to someone else. If you have a Virgin Mobile account then you can't transfer this to another person.

What do you need to know

  • Once we’ve received your information we’ll aim to change the name on the account within 10 days of receipt of the completed form and documentation
  • The old account will be closed down and a new one will be created in name of the person taking over the account
  • Any existing My Virgin Media details, including any email addresses, will be deleted 90 days after the account transfer has completed
  • The person taking over the account will be entering into a minimum term contract
  • We’ll need to carry out a credit check on the person who is taking over the account – if there are any problems with this check, we’ll get in touch to let them know
  • Until the account has been completely transferred, the current account holder is still responsible for any outstanding balance on the account
  • Prices quoted are for Direct Debit and eBilling. Any Direct Debit previously in place will not be used on the new account. If you choose to pay by any method other than Direct Debit, you will incur a monthly charge of £0.13, payable to Virgin Media Payments for payment handling services. Customers not taking eBilling will be subject to a further charge for paper bills
  • A £20 administration fee will be added to the account. This is to cover the cost of transferring all the details and setting up the new account

Complete the account transfer form

Download our account transfer form here.

Then simply complete the form and attach two forms of proof of residency from this list (hand written documents are not acceptable to process your application):

  • A utility bill - like a gas, water or electricity bill
  • Recent home phone bill
  • Bill from another TV or broadband supplier
  • Bank or credit card statement
  • Current year Council Tax Assessment
  • Paid invoice from a mail order company
  • Valid home insurance certificate
  • Notice of Tax Coding from HM Revenue and Customs
  • Social Security documentation
  • Current driving licence

If you have lived at your current address for less than 3 years, the documents required will be from your current address and one from your previous address. All documents must be less than 6 months old for a current address and no more than 3 months old prior to leaving a previous address.

Send us your form

Send us your completed form along with your attached documentation. You can do this in two ways:

By Email

Scan a copy of your documentation and email them, along with your completed form to accounttransfers@virginmedia.co.uk. Please don't use this email address for anything else as we won't respond.

By Post

Scan a copy of your documentation and post them, along with your completed form to:

Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9BB


Need more help


    Ask our community

  • Helpful, friendly forums
  • Packed with tips and advice
  • Staffed by Virgin Media

   


    Contact us

  • Talk to one of our friendly agents
  • Safe and secure
  • Free from Virgin Media phones or mobile