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Help
How do I register for My Virgin Media?
Registering for My Virgin Media couldn't be easier. You can register as soon as you've received your welcome email from us, which should take 2-3 days to arrive after placing your order.
To register, you'll need:
- The account holder's last name
- Your account number
- Your area reference number
You can find this information on your welcome email or on a monthly bill. Help finding these details.
Why register?
Registering for My Virgin Media is the simplest way to manage your Virgin Media account. When you've opened your account, you'll be able to:
- View your bill and make payments
- Check the services in your area
- See what's included in your package
You can also manage your account on the go, by downloading the My Virgin Media app.
Other ways to get help
Service status
- Run tests on your services
- Check for network outages
- Book an engineer