How do I register for My Virgin Media?

Registering for My Virgin Media couldn't be easier. You can register as soon as you've received your welcome email from us, which should take 2-3 days to arrive after placing your order.

To register, you'll need:

  • The account holder's last name
  • Your account number
  • Your area reference number

You can find this information on your welcome email or on a monthly bill.

Why register?

Registering for My Virgin Media is the simplest way to manage your Virgin Media account. When you've opened your account, you'll be able to:

  • View your bill and make payments
  • Check the services in your area
  • See what's included in your package


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Virgin Media apps

Take control of your mobile account with our new and improved app.

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You can also manage your account on the go, by downloading the My Virgin Media app.

Other ways to get help

    Service status

  • Test your kit
  • See known issues
  • Get text updates

     Go to Service status >



  • Find help articles
  • Step-by-step guides
  • Watch help videos

     Go to Help >


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in to My Virgin Media >


    Ask the community

  • Helpful, friendly forums
  • Tips, help and advice
  • Staffed by Virgin Media

     Ask the Community >