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  • How do I register for My Virgin Media?

How do I register for My Virgin Media?

Registering for My Virgin Media couldn't be easier. You can register as soon as you've received your welcome email from us, which should take 2-3 days to arrive after placing your order.

To register, you'll need:

  • The account holder's last name
  • Your account number
  • Your area reference number

You can find this information on your welcome email or on a monthly bill. Help finding these details.

Why register?

Registering for My Virgin Media is the simplest way to manage your Virgin Media account. When you've opened your account, you'll be able to:

  • View your bill and make payments
  • Check the services in your area
  • See what's included in your package


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Virgin Media apps

Take control of your mobile account with our new and improved app.

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You can also manage your account on the go, by downloading the My Virgin Media app.

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Virgin Mobile Account

  • View mobile bills
  • Change your plan
  • Check balance

     Sign in