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What’s my Virgin Media credit limit?

What's my credit limit?

When you join Virgin Media, we may apply a credit limit to your account. This is based on the results of your credit check and the services you have with us. Having a credit limit means it’s easier to stay in control of what you’re spending. We’ll always do our best to let you know when you’re near your credit limit and if you exceed it.

To work out whether or not you’ve exceeded your credit limit, we add up the following:

  • Any unbilled usage charges since your last bill (including VAT).This includes chargeable telephone calls, TV on demand, and interactive purchases.

If the total comes to more than your current credit limit, this means you have exceeded it. You’ll need to pay off enough of the balance to bring you below your limit. It’s worth knowing that if you have an outstanding bill at the moment, and don’t have a Direct Debit set up with us, then you’ll have to clear this bill to avoid any impact to your services. If you need to make a payment, you can sign in to your My Virgin Media account and pay online

If you do exceed your credit limit, or decide not to pay your bill, we may suspend your services. We’d rather it didn’t come to that, so if you’re near your credit limit, we might suggest you make a payment to bring you back under your credit limit again. To find out how to pay, see Payment methods for Broadband, TV and Phone.


What's a spend limit?

If there’s an amount outstanding from your previous bill, we might place a temporary spend limit of £30 on your account. This spend limit will stay in place until your outstanding balance is paid in full.

A spend limit applies to costs that are outside of your standard monthly package, such as calls, pay-per-view and interactive services. If you go over this spend limit, your services may be restricted.

If you haven’t registered for My Virgin Media or can't remember your details, see Managing your Broadband, TV and Phone account with My Virgin Media.


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