What’s my Virgin Media Credit Limit?

What’s a Credit Limit? What happens if you exceed a Credit Limit? And how do I check if my account has credit?

What’s a Credit Limit?

When you join Virgin Media we may apply a Credit Limit to your account. This is based on the results of your credit check and the services you have with us. Having a Credit Limit means it’s easier to stay in control of what you’re spending. We’ll always do our best to let you know when you’re near your Credit Limit and if you exceed it. Your Credit Limit will be the most you could spend on usage charges since your last bill, and includes chargeable telephone calls, TV on demand and interactive purchases.

What’s a spend limit?

If you’re a Virgin Media customer and there’s an amount outstanding from your previous bill, we might place a temporary spend limit of £30 on your account. This spend limit will stay in place until your outstanding balance is paid in full. A spend limit applies to costs that are outside of your standard monthly package, such as calls, pay-per-view and interactive services. If you go over this spend limit, your services may be restricted. If you haven’t registered for My Virgin Media or can't remember your details, see Managing your Broadband, TV and Phone account with My Virgin Media.

What happens if you go over your Credit Limit?

If the total of unbilled usage charges (that’s chargeable telephone calls, TV on demand, and interactive purchases) since your last bill comes to more than your current credit limit, then you’ve gone over your credit limit.

You’ll need to pay off enough of the balance to bring you below your limit. It’s worth knowing that if you have an outstanding bill at the moment, and don’t have a Direct Debit set up with us, then you’ll have to clear this bill to avoid any impact to your services. If you need to make a payment, you can sign in to your My Virgin Media account and pay online.

If you do exceed your credit limit, or decide not to pay your bill, we may suspend your services. We’d rather it didn’t come to that, so if you’re near your credit limit, we might suggest you make a payment to bring you back under your credit limit again. To find out how to pay, see Payment methods for Broadband, TV and Phone.