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  • Changing Settings on Virgin TV box

How do I change the settings on my Virgin TV box?

With Virgin TV there are some options that you may not use very often, but can help you get your Virgin TV box working at its best.


Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint

Swipe through


Press Home on your remote


Select Help & Settings


Select Help

In the Help app you will find all sorts of information about your Virgin TV box as well as other Virgin Media products and services.

Other ways to get help

    Service status

  • Run tests on your kit
  • Identify network outages
  • Book an engineer

     Check service status


   Guided support

  • Browse help articles
  • Easy to follow videos
  • Step by step guides

     Get help


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in


    Mobile Your Account

  • View mobile bills
  • Change your plan
  • Check balance

     Mobile Sign in