Skip to main content

How do I personalise my Virgin TV box?

With Virgin TV, you can personalise your Virgin TV box so you can find your favourite content and discover new shows. Select your Virgin TV box to find out more



   

Virgin TV V6, powered by TiVo

You can filter the TV Guide and Mini Guide so you only see your favourite channels.

Set your favourite channels

To set your favourite channels:

  1. Press Home on the remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Favourite Channels
  5. Highlight a channel and press Thumbs Up on the remote to make it a favourite
  6. To remove a channel from your favourites, press Thumbs Down

Using your favourite channels

There are two ways you can access your favourite channels:

Via the Home Screen:

  1. Press Home on the remote
  2. Select TV Guide
  3. Select My Favourites

In the TV Guide or Mini Guide:

  1. Press Blue on the remote to bring up the Guide categories
  2. Select My Favourite

NOTE: If you’ve set your favourite channels in the TV Guide or Mini Guide, it will reset to all channels after one hour.

Want to know about Suggestions on your Virgin TV V6 box? Check out our handy video.

Your Virgin TV V6 box learns what you like the most and makes suggestions for you. But not just any old stuff – it suggests programmes based on your recordings and thumb ratings, and the thumb ratings of other users.

You can rate any show – whether it’s live and showing now, recorded or listed in the TV Guide.

If you like it, press Thumbs Up on the remote, up to three times if you think it’s brilliant.

If you don’t like it, press Thumbs Down on the remote, up to three times if you really didn’t like it!

Upcoming Suggestions

Check out your Virgin TV V6 box’s suggested shows and review them:

  1. Press Home on the remote
  2. Select Search and Discover
  3. Select Discover TV & Movies
  4. Select TV
  5. Select Suggestions which you’ll see displayed on the screen
  6. You can then use Thumbs Up and Thumbs Down to tell your Virgin TV V6 box what you think of its suggested shows, or cancel the recording

Recorded Suggestions

All your recorded suggestions are listed in My Shows in a suggestions folder. You can watch, rate, and delete them just like any other shows.

Auto-recording Suggestions

If there’s space on your Virgin TV V6 box, it’ll automatically record your suggestions for you. But don’t worry, suggestions won’t replace the shows you’ve chosen to record. And they’re always the first to be deleted to make room for specific recordings you’ve set up. If you see a red record light on the right hand side of the front of your set top box and you haven't set any recordings; that's TiVo recording these suggestions for you.

Improve your Suggestions

To see what your box has suggested for you and let your Virgin TV V6 box know whether you like them:

  1. Go to the bottom of the My Shows list
  2. Select Suggestions on the left hand side
  3. Scroll down to the bottom of the folder
  4. Select Improve my TiVo Suggestions
  5. Highlight the show and from here you can make improvements by pressing Thumbs Up or Thumbs Down

Turn Off Suggestions

  1. Press Home on the remote
  2. Select Help & Settings
  3. Select Settings
  4. Enter your PIN
  5. Select Recordings
  6. Select Suggestions to change your settings

If you are using Virgin TV Control or are streaming shows from one Virgin TV V6 or TiVo box to another in different room you will need to know the name of the Virgin TV V6 or TiVo box you are going to either manage or watch from. To help you do this you can give your Virgin TV V6 box a name you will recognise.

To do this on your Virgin TV V6 box:

  1. Press Home on the remote
  2. Select Help & Settings
  3. Select Settings
  4. Select Devices
  5. Select Name this TiVo box
  6. You can then select one of the pre-set names or choose one of your own and enter it using the keypad on the Virgin TV remote

You can also rename your Virgin TV V6 box using your computer

  1. Go to virgintvgo.virginmedia.com using your computer's browser
  2. Click on Manage My TiVo
  3. Select Change next to the Virgin TV V6 box you want to rename
  4. In the first box with the long string of characters (or if someone has already done this the existing name) replace with the name you want to use for that box, such as ‘lounge’, ‘kitchen’ or even ‘Louise’
  5. Click on Save Changes. It may take a few minutes for the new name to be seen on your Virgin TV V6 box and your computer screen

If you have more than one Virgin TV V6 or TiVo box already and haven’t renamed your box, you can identify which box name refers to which box by finding the TiVo Service Number (TSN). The TiVo Service Number (TSN) is a code that is unique to each TiVo box and helps identify it.

To find this:

  1. Press Home on the remote
  2. Select Help & Settings
  3. Select System Info
  4. Select System Info again
  5. The TiVo Service Number (TSN) will be shown on the first screen

The last four digits of the TiVo Service Number (TSN) will be shown on the Copy TiVo settings webpage.


 

TiVo

You can filter the TV Guide and Mini Guide so you only see your favourite channels.

Set your favourite channels

To set your favourite channels:

  1. Press Home on the remote
  2. Select Help & Settings
  3. Choose Settings
  4. Select Favourite Channels
  5. Highlight a channel and press Thumbs Up on the remote to make it a favourite
  6. To remove a channel from your favourites, press Thumbs Down

Using your favourite channels

There are two ways you can access your favourite channels:

Via the Home Screen:

  1. Press Home on the remote
  2. Select TV Guide
  3. Select My Favourites

In the TV Guide or Mini Guide:

  1. Press Blue on the remote to bring up the Guide categories
  2. Select My Favourite

NOTE: If you’ve set your favourite channels in the TV Guide or Mini Guide, it will reset to all channels after one hour.

Want to know about Suggestions on your Virgin TV V6 box? Check out our handy video.

Your TiVo box learns what you like the most and makes suggestions for you. But not just any old stuff – it suggests programmes based on your recordings and thumb ratings, and the thumb ratings of other users.

You can rate any show – whether it’s live and showing now, recorded, or listed in the TV Guide.

If you like it, press Thumbs Up on the remote, up to three times if you think it’s brilliant.

If you don’t like it, press Thumbs Down on the remote, up to three times if you really didn’t like it!

Upcoming Suggestions

Check out your TiVo box’s suggested shows and review them:

  1. Press Home on the remote
  2. Select Select Search and Discover
  3. Select Discover TV & Movies
  4. Select TV
  5. Select Suggestions which you’ll see displayed on the screen
  6. You can then use Thumbs Up and Thumbs Down to tell your TiVo box what you think of its suggested shows, or cancel the recording

Recorded Suggestions

All your recorded Suggestions are listed in My Shows in a Suggestions folder. You can watch, rate, and delete them just like any other shows.

Auto-recording Suggestions

If there’s space on your TiVo box, it’ll automatically record your Suggestions for you. But don’t worry, Suggestions won’t replace the shows you’ve chosen to record. And they’re always the first to be deleted to make room for specific recordings you’ve set up. If you see a red record light on the right hand side of the front of your set top box and you haven't set any recordings, that's TiVo recording these Suggestions for you.

Improve your Suggestions

To see what your box has suggested for you and let TiVo know whether you like them:

  1. Go to the bottom of the My Shows list
  2. Select Suggestions on the left hand side
  3. Scroll down to the bottom of the folder
  4. Select Improve my TiVo Suggestions
  5. Highlight the show and from here you can make improvements by pressing Thumbs Up or Thumbs Down

Turn Off Suggestions

  1. Press Home on the remote
  2. Select Help & Settings
  3. Select Settings
  4. Enter your PIN
  5. Select Recordings
  6. Select Suggestions to change your settings

If you are using Virgin TV Control or are streaming shows from one TiVo or Virgin TV V6 box to another in different room you will need to know the name of the TiVo or Virgin TV V6 box you are going to either manage or watch from. To help you do this you can give your box a name you will recognise.

To do this on your TiVo box:

  1. Press Home on the remote
  2. Select Help & Settings
  3. Select Settings
  4. Select Devices
  5. Select Name this TiVo box
  6. You can then select one of the pre-set names or choose one of your own and enter it using the keypad on your TiVo remote

You can also rename your TiVo using Virgin TV Control on your computer

  1. Go to virgintvgo.virginmedia.com using your computer's browser
  2. Click on Manage My TiVo
  3. Select Change next to the TiVo or Virgin TV V6 box you want to rename
  4. In the first box with the long string of characters (or if someone has already done this the existing name) replace with the name you want to use for that box, such as ‘lounge’, ‘kitchen’ or even ‘Louise’
  5. Click on Save Changes. It may take a few minutes for the new name to be seen on your TiVo box and your computer screen

If you have more than one TiVo or Virgin TV V6 box already and haven’t renamed your box, you can identify which box name refers to which box by finding the TiVo Service Number (TSN). The TiVo Service Number (TSN) is a code that is unique to each TiVo box and helps identify it.

To find this:

  1. Press Home on the remote
  2. Select Help & Settings
  3. Select System Info
  4. Select System Info again
  5. The TiVo Service Number (TSN) will be shown on the first screen

The last four digits of the TiVo Service Number (TSN) will be shown on the Copy TiVo settings webpage.


Other ways to get help


    Service status

  • Run tests on your services
  • Check for network outages
  • Book an engineer

     Check service status

 


    Help

  • Find help articles
  • Step-by-step guides
  • Watch help videos

     Get help

 


    My Virgin Media

  • Make a payment
  • Track your orders
  • Check service status

    Sign in

 


    Community

  • Helpful, friendly forums
  • Tips, help and advice
  • Staffed by Virgin Media

     Ask the community