How do I watch my recordings on another Virgin TV box?

Last updated: December 5, 2017

Want to start watching a show in your living room, pause it, and pick up where you left off in bed? Or watch the recordings stored on the box in your living room, on the box in your bedroom?

If you have either a Virgin TV V6, powered by TiVo or TiVo box, here’s how you can.

If you've got a Virgin TV V6 box then as it's already connected to your home network, you'll be ready to watch recordings on another Virgin TV V6 or TiVo box. With a Virgin TV V6 box you can also watch recording on a mobile device using Virgin TV Control. See Using Virgin TV Control for details on how to watch recordings on your mobile device.

You’ll also need to make sure the standby settings on your Virgin TV V6 box are set to either Connected Low Power or Always On, otherwise other Virgin TV V6 or TiVo boxes in your home won’t be able to connect to your Virgin TV V6 box. For more information on this see Standby Settings on your Virgin TV box.

For TiVo boxes, to watch recordings on another box you first need to connect them to your home network. You can do this in two easy ways: either use an Ethernet cable (if the boxes are close to your Hub) or connect them by using a Powerline kit (if they’re further away or in another room).

Watch the video below to see how to use Powerline to connect TiVo to your home network. Alternatively, you can follow the instructions in Using Virgin TV Control as a remote control to connect your TiVo box to your home network.

For more details on Powerline and how to order Powerline kit from Virgin Media see What is Powerline?

To watch a recorded show, or to pause live TV to watch on another box:

  1. Watching a show you’ve recorded? Press Stop. This will ‘mark’ the point you want to watch from. Watching a show on live TV? Press Record. This will let you pick up the action, when you stream the recording in another room
  2. Get yourself comfy in the new room (in our example, that’s the bedroom). Then grab your remote and press My Shows
  3. Scroll down to the end of the My Shows. There you’ll see the name(s) of Virgin TV V6 or TiVo boxes you have connected together
  4. Select the Virgin TV V6 or TiVo box you want to watch from (in our example, select the living room box, where you had been watching the show). Press OK
  5. Then choose the show you want to watch and press OK
  6. Select the recording and press Play to pick up where you left off

With Virgin TV On Demand, your Virgin TV V6 or TiVo box will remember what you’ve been watching so you can pick it up again.

To watch Virgin TV On Demand on any Virgin TV V6 or TiVo box:

  1. When watching your On Demand show press Stop on your remote. This will mark the programme so you can pick it up later
  2. Get yourself comfy in the new room (in our example, that’s the bedroom). Then grab your remote and select On Demand
  3. Select Continue Watching
  4. Choose the show you want to watch
  5. Press Play or OK
  6. Select Resume playing to continue where you left off, or Resume playing > from beginning to start the show again
  7. Press OK and your show will start playing

Note: If you’ve been using an app to watch an On Demand show such as BBC iPlayer or Netflix then you’ll need to use the app to continue watching the show.

Once you’ve set things up properly watching recordings from one Virgin TV V6 or TiVo on another should be easy to use. Here are some useful tips for times when you get stuck.

You can’t see your Virgin TV V6 or TiVo box in My Shows

  • Make sure both Virgin TV V6 or TiVo boxes are connected to your Hub using either an Ethernet cable or a Powerline kit
  • If you’ve just connected your Virgin TV V6 or TiVo boxes together, it can take a few minutes for a box to show up in your My Shows list or if you have just added a new Virgin TV V6 or TiVo box to your account, it can take up to 72 hours for your account to update with this information
  • If you’ve renamed a Virgin TV V6 or TiVo box, it must connect to the TiVo service to receive the new name; this can take up to 24 hours. To speed this up force a connection to the TiVo service by selecting Home then Help & Settings > Settings > Network > Connect to the Virgin Media service now
  • Where the name of one of your Virgin TV V6 or TiVo boxes includes special characters, streaming recordings room to room can be affected. We’d recommend that you rename the box removing any special characters

You’ve lost a connection

If you lose connection while you’re browsing your list of recordings check that:

  • The Ethernet cable is correctly inserted into the TiVo boxes and your Hub
  • Your Hub is turned on and working OK
  • That your Virgin TV V6 or TiVo boxes are turned on and working OK

You’re trying to stream a show, but it’s not working

There are a number of reasons why you might not be able to stream shows from one Virgin TV V6 or TiVo box to another. When a show is unavailable to watch, you’ll see a Roadsign stop icon beneath its description, with some information on why it cannot be streamed.

  • The channel on which the show was recorded is no longer available through Virgin Media e.g. if the channel provider has closed the channel
  • You no longer subscribe to the channel on which the show was recorded
  • We’re not allowed to provide the channel to watch through room to room streaming - This is usually because the channel provider has restricted how the channel can be watched as part of their agreement with us
  • Where a video has only been recording for less than 45 seconds you won’t be able to watch it just yet - Wait a minute or two, and try again

You see an error message saying “Error W17. Problem Playing Video”

This is usually because of problems with the network you are using. It could be:

  • One of your cables has become disconnected - Check all your cables are connected, then try again
  • You’re doing too many other things on your network - Things like file transfers, video or music downloads, online video games and other video streaming can all slow down your network speed and prevent you from streaming

Your network does not have sufficient capacity for streaming HD shows

If you’re using Powerline and your homes electrical wiring is old or of poor quality, it might not be able to support the speeds needed to do this. To find out more about Powerline please check our Troubleshooting Powerline.


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