How to set up a WiFi Booster
From setting up new or existing Boosters, to fixing any troubleshooting issues, here is your step-by-step guide.
In this article
What’s a powerline Booster?
Our intelligent Boosters: WiFi and Wired, use your home's internal electrical wiring to help connect your devices to the Hub – from any room with a working socket.
Virgin WiFi Boosters can help tackle WiFi blackspots and are perfect for places where your existing home network won't reach.
A Virgin Media Booster can be used for any type of Hub or connection and will boost the signal significantly in under 200 square feet (50m), by picking up signals from far away connections via an antennae that’s attached to it.
This device then transfers those boosted frequencies through an Ethernet cable, back into your home WiFi settings so you can enjoy faster speeds, without buffering issues.
Do I need a Booster?
If you’re experiencing poor WiFi coverage in your house, or office, then a WiFi Booster will help:
• It can be used to extend WiFi coverage throughout the whole home.
• Reduce connection problems on multiple devices.
Setting up your first Booster
Follow these simple instructions to install the Booster. Or, take a look at our installation guide
Setting up an additional Booster
Why is my Virgin WiFi Booster not working?
There are a number of reasons why the Booster isn’t working. Here are the most common – and what to look out for:
Find the booster's happy place
• Use power sockets on internal walls, but don’t use extension cables.
• Avoid direct obstruction to the Booster, such as cupboards or shelves.
• Position away from devices that may cause interference i.e. chargers.
• Provide ventilation as the Boosters can get very warm while in use.
Slow speed checks
If your WiFi Booster is working – but slowly, you can check your broadband speed or follow these steps to speed it up again:
• Turn WiFi on and off
It may sound simple but try turning the WiFi setting off and on again from the device you are using to find a stronger signal.
• Move closer to the Booster
Try moving to a different room or closer to the Booster before connecting the device
• Relocate the Booster
Move the Booster to another socket – ideally an internal wall and away from interfering devices with a motor like a washing machine.