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Virgin Media WebSafe FAQs

Want to know more about Web Safe. We've got some answers to common questions here.

Virgin Media has set your parental controls to ‘ON’ by default. We think this site may contain material that’s unsuitable for children or we think this site may be fraudulent or contain virusesthat could be harmful to your computer, so it’s been blocked by your account’s Web Safe settings.

You can change your settings at any time. Sign into your My Virgin Media account and go to My Apps. Select Web Safe where you will be able to manage your parental control settings.

Web Safe works with any device connected to your home network to block:

  • Websites with viruses
  • Websites with malicious or unsuitable content

Software like F-Secure SAFE works by scanning each file that is downloaded onto your PC. Web Safe works by attempting to block any malicious website before it reaches your computer. For more information on F-Secure SAFE, check Introducing F-Secure SAFE.

It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on.

For best protection, we recommend using Web Safe and software like F-Secure SAFE.

Web Safe child safe mode only applies to your broadband connection and won't change any of your TV Go or TiVo parental control settings

Your Web Safe only protects you when you're at home and connected to your broadband. If a friend has Virgin Broadband and their Web Safe malware protection is switched on, you'll be protected while connect to their broadband.

For full time protection on your favourite devices we also recommend you install F-Secure SAFE.

Yes. As well as providing protection for all the devices on your home network, 24/7, Web Safe is continuously and automatically updated. This makes sure you’re receiving the most effective protection, all the time.

Of course, although Web Safe does everything that it can to provide complete protection, due to the ever-changing nature of the web, it’s not possible to guarantee 100% protection.

Web Safe will block HTTPS websites if they fall either in your blocked websites list or the related website category is blocked.

When an HTTPS site is blocked, you will receive a normal browser error message saying it can’t connect to the webpage, instead of our Web Safe blocked message. For example, if a social networking site is blocked on your Web Safe settings, then any secure link (HTTPS) associated with a social networking site will take you to a browser error page.

Just so you know, you won’t need to block the HTTPS version of a site if you’ve already chosen to block the main site through your Web Safe settings.

Web Safe only works when you're connected to your Virgin Broadband at home.

Although Virgin Media WiFi includes content protection, to make sure you're protected when you're on the go, we recommend you install F-Secure SAFE.

Web Safe only works on devices that are connected to your Virgin Broadband at home. If your Virgin Mobile is connected to your home broadband then you can browse protected.

Once you leave your house you won't be protected by Web Safe, although Virgin Mobile does include Parental Control options. For full time protection on your favourite devices we recommend you install F-Secure SAFE.

Although we will always do our best to provide families with excellent parental control tools, it’s important to remember no technology provides 100% protection from all the potential issues kids face online.

That’s why we have created Switched on Families – an online platform and interactive guide - to help parents make informed, confident choices about how they manage the internet in their home. It’s about encouraging active and informed parenting alongside using parental control tools.


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