Skip to main content

Homeowners & Tenants

We’re making it even easier for more people to connect to Virgin Media’s awesome services.

How we connect your home to our network

There are just a few simple steps when your property is on our network expansion map.



Most of our construction activity happens on public highways. However, sometimes we have to cross private land and when this happens we need permission from the owner. This permission has to be in writing and takes the form of an access agreement called a Wayleave.

Looking for more information about Wayleave access agreements?

Cabling and Construction

We will lay the fibre optic cables in a narrow trench under the roads and pavements up to a small access point on the pavement in front of the property. All construction is carried out by qualified, insured civil contractors and is usually completed within a few days; we will work with you to ensure there is minimal inconvenience and disruption.

As this is part of our network expansion work we won’t attach cables to your home.  However, if in the future you choose to take Virgin Media services with us, then cabling will be fitted as part of your installation. At this point, you will have an opportunity to agree with us the route of the cabling.

Find out how our cabling and construction process may affect you and your property. 

Ready to go

Great news! Your neighbourhood is now supercharged and you have the ability to request a connection to the UK’s fastest widely available optical fibre network.


You and your neighbours will now have the option to become Virgin Media customers, we’ll let you know about the great services and offers we can provide. Once you’ve chosen the services that suit you, we will agree an installation date. On the agreed date, one of our friendly Engineers will get you up and running.

How we’ll get your property connected

Fibre to the premise (FTTP)

A fibre-to-the-premise connection (also known as fibre-to-the-home) utilises our amazing cables to connect your premises directly to our fibre network, providing exceptional speed.

Hybrid fibre-coaxial

Our standard connection uses a combination of optical fibre and coaxial cable to connect homes and buildings to our amazing network.

Apartments & Flats

When connecting a multiple dwelling unit we could connect to the building’s integrated receiver system (if there is one), or via FTTP or maybe even a bespoke cabling solution. We then use the existing wiring to get the flats or apartments connected.

Wayleave FAQs

Homeowners and tenants

No. If we come and carry out the work it won’t cost you a penny. All the costs are met by us. Similarly, if we find that we’re unable to come, you won’t be charged.

Happy to sign the agreement electronically? Then we’ll email you a copy of the signed agreement to keep for your records.

Prefer not to sign electronically? In that case you can request a paper copy of the access agreement by contacting the Virgin Media Wayleave team.

Contact them on 0333 3433118.

We won’t attach cables to your home as this is part of our network expansion work.

If you choose to take Virgin Media services in the future, then cabling will be fitted as part of your installation. You will have an opportunity to agree with us on the route of the cabling too.

By enabling your street to be cabled for Virgin Media services you’ll be giving yourself and your neighbours a wider choice of services for the future.

With our services you can get:

  • Lightning-fast fibre broadband up to 300Mbps
  • A choice of 260+ channels, including Sky Cinema, Sky Sports and BT Sport
  • A range of home phone packages
  • Mobile plans exclusively for Virgin Media customers 

Signing the Wayleave (Access Agreement) means you could help improve the choice of broadband, TV and home phone services available in your area.

If we don’t get your permission, there’s every chance that you’ll be preventing your friends and neighbours from being able to subscribe to Virgin Media services now or in the future. Not to mention you’ll be potentially limiting your own choice of provider.

Call 0333 000 5925 for assistance