What is WiFi and how does it work?
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You use WiFi every day, but how does it actually work? Here’s everything you need to know, from what WiFi is to what affects its speed and signal.
By Virgin Media Edit
- Published
- 6 February 2026
What is WiFi?
WiFi, also known as wireless broadband, is a wireless technology that lets your devices connect to the internet without needing physical cables. Instead of plugging your laptop or phone directly into your broadband connection, WiFi uses radio waves to send data through the air.
WiFi allows multiple devices, like smartphones, tablets, smart TVs and laptops, to connect to the internet at the same time, as long as they’re within range of your router. That’s what makes it so convenient for homes, offices, cafés and public spaces.
It’s important to note that WiFi itself isn’t the internet. WiFi is simply the way your devices connect wirelessly to your broadband connection.
How does WiFi work?
WiFi connects your devices to the internet wirelessly using radio signals sent from your router.
When you do something online, like opening a website or streaming a video, your device sends a request to your WiFi router. The router passes that request through your broadband connection to the internet, then sends the data back to your device wirelessly. This all happens in fractions of a second, which is why browsing, streaming, and gaming feel instant.
How connecting to WiFi works
Here’s what happens when you join a WiFi network:
1. Your device finds available networks
Your phone, laptop or tablet scans for nearby WiFi networks broadcast by routers.
2. You choose a network and sign in
You select your network name (SSID) and enter the password to connect securely.
3. The router connects you to the internet
Once verified, the router assigns your device an IP address so it can send and receive data.
4. Data is sent wirelessly
Your device can now communicate with the internet through the router using WiFi radio signals.
Most modern routers broadcast WiFi on two main frequency bands: 2.4 GHz and 5 GHz. The 2.4 GHz band travels further and is better at passing through walls, while the 5 GHz band is faster but works best over shorter distances.
How do I connect to WiFi in my home?
To use WiFi at home, you’ll need the following:
Broadband connection: this brings the internet into your home
Modem: converts the signal from your broadband provider into usable data
Wireless router: creates your WiFi network and sends data wirelessly to your devices. Most broadband providers offer one for free as part of their packages.
Many homes use a single hub that combines the modem and router into one device, making setup simple. This makes setup more simple and remove the need for two separate pieces of equipment.
Once your router is set up, your devices can connect to the WiFi network using a network name (SSID) and password. You’ll find them on your hub’s label.
What affects WiFi signal and speed?
Different factors can affect how fast and reliable your WiFi feels:
The further you are from your router, the weaker the signal becomes. Thick walls, floors, ceilings and large furniture can also block or reduce signal strength, which may lead to slower speeds or occasional dropouts. Placing your router in a central, open spot can help improve coverage throughout your home.
Other electronic devices – like microwaves, cordless phones, baby monitors or even neighbouring WiFi networks – can interfere with your signal. This interference can cause slower speeds, buffering or occasional dropouts, especially in busy areas with lots of wireless activity. Positioning your router away from other electronics can help improve performance.
If many devices are using WiFi at the same time, the available bandwidth is shared, which can slow things down. Streaming, gaming, video calls and smart home gadgets all compete for the same connection so that speeds may drop during busy periods. A modern router and faster broadband can help keep everything running more smoothly.
WiFi can only be as fast as the broadband connection coming into your home. If your broadband speed is limited, even the best router or strongest WiFi signal won’t make it faster. Upgrading your broadband or switching to a faster connection can improve overall performance, especially with multiple devices online. We’ve got a range of superfast options to suit every home, and thanks to One Touch Switch, it’s now easier than ever to switch to Virgin Media.
WiFi vs broadband: What's the difference?
WiFi and broadband work together, but they’re not the same thing:
Broadband is the internet connection that comes into your home from your provider
WiFi is the wireless connection that lets your devices access the broadband
Your WiFi experience depends on both. If your broadband is slow, your WiFi will be slow too. But even with fast broadband, poor WiFi coverage can cause buffering, dropouts or slow speeds on wireless devices.
Not with us yet?
If your WiFi isn’t as fast as you’d like, small changes can make a big difference: from placing your router in a central spot, keeping it away from thick walls, to using boosters or mesh systems.
Want even better performance? Check out our broadband deals and pop in your postcode to upgrade your WiFi experience.
Is WiFi secure?
WiFi networks are protected using security protocols like WPA2 or WPA3, which encrypt your data to keep it safe.
To keep your WiFi secure:
Use a strong, unique password
Avoid sharing your network details publicly
Keep your router software updated
These steps help protect your personal information and prevent unauthorised access. Learn how to make your WiFi more secure.
Get superfast WiFi with Virgin Media
The quality of your WiFi experience depends on the broadband available in your area. No matter where you are in the UK, you’ll most likely have access to superfast fibre broadband, with speeds ranging from 30 Mbps all the way up to 1 Gbps.
We offer a range of broadband deals across the UK and Northern Ireland. You can also bundle broadband with our TV and phone deals for the ultimate connected home.
Use our postcode checker to see what broadband and WiFi options are available at your address.
Browse the Virgin Media range
Virgin Media services are only available in eligible Virgin Media network areas. All of the products on this page are subject to survey, network capacity and a credit check.
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